About Us
360 Health Management is a regional disability support provider servicing Shepparton, Swan Hill, Bendigo, and Seymour, offering a range of services to our NDIS participants from Support Coordination, Behaviour Support, Respite and much more.
The Role:
You will be responsible for managing and coordinating all supports for your caseload of participants, in line with their NDIS plan, individual goals and challenges. You will develop strong rapport with clients and their support networks to ensure you fully understand them and how best we can support them to understand and navigate the complexity of the NDIS and their personal plan.
Key Responsibilities:
* Work with participants to understand their goals in life and support them to achieve these in line with their NDIS plans
* Coordinate all aspects of supports, from service agreements to schedules and budgets
* Manage participants' 8-week and 9-month reports to ensure progress is well monitored and documented with outcomes being met
* Build strong relationships with providers, therapists, and health professionals to ensure quality care
* Respond to crises, adapt plans, and make timely decisions to support participant wellbeing
* Keep detailed case notes and stay across changing legislation and best practice
* Use a coaching approach to build participant capacity and independence
* Stay up to date with local services and resources to connect participants with the right supports
* Facilitate monthly Care Team meetings to ensure consistent, collaborative support
About you:
* Agile – no two days are ever the same
* Work well under pressure, as you are working with someone's life, things will often move and change, requiring ability to navigate this to support clients
* Strong attention to detail and love for numbers
* Outstanding organisation and time management skills, to ensure that all participants are being supported equally
Role Requirements:
* Relevant qualification within Social, Community or Disability sector
* Proven relatable experience working within the NDIS field
* Proven experience in a consumer-focused role meeting the needs of complex clients
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Unrestricted driver's license and access to a reliable vehicle