Job Description
City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City's future and ensure it is culturally, socially, environmentally, and economically sustainable.
We are committed to implementing child‐safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, conducting National Police Checks, Working with Children Checks, and reference checks.
At a glance
Employment type: Casual
Hourly Pay Rate: $39.44 + 25% casual loading
Closing date: 9pm, Sunday 7 June 2026
About the Role
The Security Concierge plays a crucial role in delivering high‐quality security services and exceptional customer experience. As part of the Community Hubs Team at the Sydney Olympic Park area, you will ensure the safety and security of City of Parramatta Council facilities while fostering connections with the community.
Responsibilities
* Provide outstanding customer service, creating memorable experiences
* Monitor the arrival of customers, employees, and contractors to maintain safety
* Open and close buildings in accordance with Council policies and procedures
* Oversee security within and around the building, responding to incidents and emergencies
* Manage surveillance, lost property inquiries, and access for authorised visitors
* Support loading dock operations and maintain the cleanliness of common areas
* Serve as Deputy Chief Warden and act as chief warden in absence of the building manager
About You
The successful candidate must be available to work on a rotating roster during the week, including Saturday and Sunday. This is essential.
Shift times may vary between day and night shifts, and the candidate must be flexible with their availabilities.
You will be expected to work across several different locations within the Parramatta LGA.
Qualifications
* Must have NSW 1A Security Licence and 1E Monitoring Centre Operator
* Must have a current Working with Children Check
* Must have a valid Senior First Aid Certificate and CPR Certificate
* Must have RSA
* Minimum 1‐year operational security service experience in a customer‐centric environment, with a proven track record of achieving objectives
* Experience in delivering security and customer services to diverse stakeholders in a complex environment
* Proficiency in data entry, security software, and digital systems
* Ability to work night shifts and weekends
What's On Offer
We offer casual opportunities. Working hours will vary across the spread of Monday‐Sunday.
Hourly pay rate from $39.44 per hour plus 25% casual loading.
Benefits
* Learning and development opportunities
* Health and wellbeing programs (Fitness Passport, flu shots, etc.)
Eligibility and Child Safe Requirements
Working with Children Check is required for all applicants.
No pro‐hibited persons as defined under the NSW Child Protection Act are eligible to apply.
Applicants must be an Australian or New Zealand citizen or a permanent resident in Australia to apply for this position. Applicants holding valid visas may be considered for casual or term contracts subject to their visa work conditions.
The City of Parramatta supports a drug‐and‐alcohol free working environment and employees may be subject to random testing.
Diversity and Inclusion
Inclusion, diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, ADF veterans, LGBTIQA+ and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier‐free recruitment process and supportive workplace.
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