Job Opportunity:
The Reservations Coordinator plays a pivotal role in delivering exceptional guest experiences at COMO The Treasury and State Buildings.
This key position requires a skilled professional with extensive product knowledge to engage with guests, provide tailored accommodation and dining suggestions, and drive revenue targets.
Main Responsibilities:
* Maintain quality standards and procedures aligned with industry-leading best practices.
* Manage day-to-day reservations sales for dining and rooms, coordinating with events and spa services.
* Administer daily tasks, including calls, emails, enquiries, correspondence, and quote preparation.
* Apply effective sales techniques to convert enquiries into confirmed bookings and upsell opportunities to boost revenue.
* Ensure accurate room reservations data is maintained, tracking agent and company productivity, channels, and source coding.
* Process, record, and issue gift cards as required.
* Participate in regular meetings with the reservations team to discuss relevant topics, group arrivals, and restaurant bookings.