Overview
Techncial Support Specialist
* Competitive salary- Global company
About Our Client
This opportunity is with a well-established, mid-sized organisation in the professional services sector. The company is recognised for its focus on delivering exceptional client outcomes and maintaining a robust technology infrastructure.
Job Description
* Provide first and second-level technical support to end-users through various communication channels.
* Troubleshoot and resolve hardware, software, and network-related issues promptly.
* Document and log all support activities in the ticketing system for tracking and reporting purposes.
* Assist with the installation, configuration, and maintenance of IT equipment and software.
* Collaborate with the Technology team to escalate and resolve complex issues.
* Deliver training and guidance to users on technology tools and best practices.
* Perform regular system checks to ensure optimal performance and security.
* Contribute to the development of technical support documentation and resources.
The Successful Applicant
A successful Technical Support Specialist should have:
* 3+ years experience in IT systems, hardware, and software troubleshooting.
* Proficiency in supporting Windows operating systems and Microsoft Office Suite.
* Experience with remote desktop support tools and ticketing systems.
* Legal industry background is preferred
* Experience in Cisco and In tap
* Good communication and stakeholder management skills.
* Experience in training and mentoring Juniors.
What's on Offer
* Opportunities for career growth and skill development within the technology department.
* Supportive and collaborative team environment.
* Access to ongoing training and resources to enhance your expertise.
If you are a motivated Technical Support Specialist looking to make an impact in the professional services industry, we encourage you to apply today!
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