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Franchisor Office
Senior IT End User Technician
Apply now Job no: 568212
Work type: Full Time
Location: Homebush West
Categories: Information Technology
* Opportunities to make discounted purchases on a great range of products
* Access to Udemy an online training platform with over 5,500 courses
* A friendly and supportive work environment that fosters growth and development.
As Australia's largest retailer of lifestyle products, with nearly 300 stores worldwide, Harvey Norman has been a part of almost every Australian's shopping experience. Whether getting the latest electronic gadgets, or furnishing your first home, Harvey Norman is the place where you can shop with confidence.
About the role
Reporting to the Field Services Manager and based onsite between the corporate offices in Silverwater and Homebush West, you will be an integral part of the End User Services Team. Your primary responsibility will be the operational delivery and management of all end-user services and infrastructure, with a continuous focus on enhancing the experiences of our colleagues. As the escalation point, you will be the key contact for resolving any issues the team encounters, providing support and guidance.
The End User Services team support Windows Workstation OS (Windows 10, 11), O365, Microsoft Office, Collaboration Tools such as MS Teams, Mobile Device Management (MDM), Active Directory, Follow-me Printing, Remote Desktop & Remote Access, Third Party software installation, etc.
You will;
* Establish, maintain and improve engagement with internal and external stakeholders to ensure that the delivery of services is meeting their needs.
* Assess the efficiency and effectiveness of processes/systems to deliver current and future customer needs.
* Identify any critical service delivery vulnerabilities and operational risks and ensure adequate measures are in place.
* Identify and champion initiatives that enhance scalability, availability, performance and the adoption of new technologies to drive increased business value.
About you
You will bring 4-5 years of experience as an End User Technician, demonstrating a personable approach and a strong ability to manage competing priorities with composure. You're confident engaging with stakeholders at all levels, including C-suite executives, and are always ready to take a hands-on approach to resolve critical issues.
You will also have;
* Proven technology domain expertise including but not limited to Windows 10 and 11 Workstation, SCCM and Mobile Device Management.
* Experience in incident, problem, change and configuration management.
* Experience with Endpoint management platforms and Service desk ticketing systems.
* Demonstrated knowledge of IT Service Delivery, along with driving continuing service improvements.
This opportunity will provide:
* Salary packaging and novated leasingoptions for eligible employees.
* Professional development and career progression.
* Experience working with an Iconic Australian Brand with global success in NZ, Asia, and Europe.
* A supportive team environment that celebrates diversity and promotes a healthy work and family life balance.
* Opportunities to make discounted purchases on a great range of products and services.
Have we got your interest?
Apply now to be considered to join our dedicated team.
Please note that only people with the right to work in Australia should apply for this position.
Recruitment Agencies– thank you for thinking of us, however we do endeavour to fill our opportunities through direct channels wherever possible. If we find that we do need agency assistance, we'll be in touch.
Advertised: 08 Jul 2025 AUS Eastern Standard Time
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