About the Opportunity
We are seeking a highly motivated and customer-focused individual to join our Customer Service and Records Team as a Customer Services Officer. As the first point of contact for customers, you will play a critical role in providing exceptional service and ensuring that their needs are met efficiently and effectively.
The successful candidate will be responsible for processing and receipting of monies, reconciling daily takings to cash receipting reports, and preparing and processing daily banking. You will also provide an efficient and effective records management service delivery by managing incoming correspondence, both paper and digital, and assist with ensuring that the records management system is managed, maintained, and accessible in accordance with legislative obligations.
In addition to these key responsibilities, the Customer Services Officer will also assist with undertaking research and information retrieval services, and undertake appropriate research, correspondence, and actions associated with Freedom of Information requests, ensuring compliance with the Freedom of Information Act and other legislation.
To be successful in this role, you will require:
* A Certificate IV in Business Administration or suitable relevant experience in a similar position
* A current unrestricted WA C Class Driver's Licence
* Demonstrated customer service skills
* Developed written and verbal communication skills
* Developed time management skills
* Proven experience in the use of Microsoft Office products
About Us
We value inclusivity and promote a workplace that actively seeks to welcome contributions from all people. We encourage people of all abilities, Aboriginal and Torres Strait Islander people, diverse cultures and backgrounds, people who identify as LGBTQIA+, and all age groups to apply. In addition to a competitive salary, employees may also enjoy a range of benefits including 6 weeks annual leave, 12% superannuation, flexible working arrangements, corporate uniforms, opportunities for professional development, and health and wellbeing programs.