Overview
HIA Insurance Services (HIAIS) is a specialist insurance broker, providing insurance products and risk advice to the residential building industry. Formed in 1984, HIAIS is a joint venture between two leaders in their respective industries, Aon and the Housing Industry Association (HIA).
Customer Service Specialist
As a Customer Service Specialist, you will help deliver the smooth operations of our National Service Team and support business objectives. Through collaboration with our team of Brokers, this role will deliver exemplary customer service and comprehensive administrative assistance. You will update client information into internal systems, manage invoicing, credit control, and support incoming client phone queries. You will handle administration and customer service tasks for a variety of clients and stakeholders.
Who are Aon and HIA?
Our joint venture provides the opportunity to leverage the risk and insurance expertise of Aon with the HIA\'s knowledge of the housing industry. HIA is Australia's only national building industry association, representing the interests of the housing industry at regional and national levels. Our membership program supports residential builders, trade contractors, developers, design professionals and more. Aon is a leading global professional risk, retirement, and health solutions services firm; we shape decisions for the better and are united through trust as one inclusive, diverse team. We are passionate about helping colleagues and clients succeed.
What The Day Will Look Like
* Manage inquiries and requests interacting through various mediums including web portals, email, and phone calls
* Internal stakeholder management with brokers as well as supporting external clients nationally
* Manage a variety of service and administration tasks, including insurance applications, amendments, cancellations, and handling client payments
* Provide a customer focus across the National Service Team and respond to incoming calls across the country
* Monitor insurance policies and deadlines to send renewals within contractual timeframes
* Maintain and update client CRM databases and online platforms
* Work with Excel data and reports to manage efficient and accurate invoicing
* Assist with additional administrative tasks and ad hoc management / project tasks as required
Skills And Experience That Will Lead To Success
This opportunity would suit someone with the following skillset:
* Demonstrated strong administration and customer service skills
* Able to follow financial / insurance procedures and investigate issues to solve problems
* Can work collaboratively in a fast-paced environment, leveraging time management capabilities
* Ability to assess and complete work with a high level of attention to detail
* Able to prioritise multiple complex tasks to ensure deadlines are met
* Professional communication and presentation skills
* Positive attitude and a willingness to contribute to a high performing team and culture
* Demonstrated experience in a customer service environment
* Comparable client servicing / sales experience
* Comparable insurance industry experience
* Intermediate experience using software programs, such as MS Office and CRM platforms
How We Support Our Colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment supports wellbeing and work/life balance. We offer two "Global Wellbeing Days" each year. We recognise flexibility and support Smart Working.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
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