Job description:
Job reference: #15670
rand: QML Pathology
Location: Sunshine Coast Region
Work type: Full Time (Permanent) hours per week
Why You Will Be Excited About This Role
At Healius, we all have one thing in common: we are passionate about making a difference to the health of Australians.
Right now, it's a pretty exciting time to join us, as we transform into a stronger, more agile organisation focused on creating customer & patient experiences, smarter ways of working, and building a great place to work, joining our mission to be the best pathology provider in Australia.
As Area Manager, you will be at the forefront of this transformation, using your experience and leadership skills to manage a geographical area of Pathology Collection services and Collection Leads, ensuring your team feels supported, empowered, and motivated.
No day will be the same as you problem solve, manage, guide, mentor, strategise, and liaise across all areas of the business, including working closely with the commercial team and having exposure to executive leaders.
About Us
QML is a part of Healius. Healius employs over 10,000 passionate people, with an expansive network of over 100 medical laboratories and 2000 patient collection centres across metropolitan, regional, and remote Australia.
We provide 1 in every 3 pathology services in Australia, servicing some of Australia’s largest and most complex private and public hospitals, as well as small Indigenous Australian communities.
This means you will be working with purpose while being part of a business big enough to offer interstate mobility, job security, and opportunities to fulfill your career ambitions.
What You Will Be Doing
As Area Manager, you will oversee the Pathology Collection service for the Sunshine Coast and Regional Area, from Caloundra to Cairns and everywhere in between. This role can be based in any location within this area, with an anticipated travel component of 1 week per month.
Our Pathology Collection service is the start of a patient's health journey and is a crucial part of the pathology lifecycle. We employ over 4000 passionate, caring, and skilled Pathology Collectors, and you will ensure that this service runs with excellence.
You will oversee patient service delivery, manage key healthcare networks, and support organizational and business growth, including Collection Centre availability.
Additionally, you will lead a team of 8 Pathology Collection Leads, providing support to manage their large teams of 20-40 pathology collectors.
Using your commercial acumen, you will manage and optimise collection processes, support training, and roll out new technology designed to enhance efficiency and support revenue growth for the region.
You will work closely with the State Manager of Pathology Collections and other senior stakeholders in the business.
Key responsibilities include:
1. Ensuring effective and efficient collections processes and resource allocation for optimal network utilisation and service excellence.
2. Ensuring delivery of high-quality and consistent collection services across the region’s collection centre network, meeting all accreditation requirements and standards (including Quality and WHS).
3. Elevating customer satisfaction and improving patient and provider experiences in collection centres and hospitals.
4. Attracting, engaging, and retaining Pathology Collection staff.
5. Providing leadership, guidance, motivation, and performance management to your team of Collection Leads.
6. Supporting Collection Leads in alignment with Enterprise Agreements, Employee Relations, and Industrial Relations frameworks.
7. Driving the national collection standards across the collection structure.
What Type of Person Will Be Successful
You will be an excellent people leader with strong interpersonal skills and experience managing large teams, preferably remotely. You thrive in a fast-paced environment where no day is the same!
Attributes & Skills:
* Strong leadership skills to manage & motivate large teams and drive excellence.
* Commercial acumen and strategic management skills.
* Ability to adhere to compliance and assurance policies & procedures, and drive quality & safety management.
* Strong stakeholder management skills, adept at advising and guiding others to drive operational efficiency.
* Sound knowledge of & experience in the pathology industry is beneficial but not mandatory.
Benefits and Wellbeing
As part of working for Healius, you will have access to a range of benefits including:
* Marketplace discounts and vouchers from leading Australian and online retailers.
* Corporate health insurance discounts, banking benefits, and novated leasing consultations.
* An e-learning platform with access to courses and learning paths.
* An Employee Assistance Program dedicated to employee health and wellbeing, provided by professional coaches.
* Fitness Passport – access fitness centres across Australia at a subsidised rate.
* Career growth opportunities within the Healius network.
* The opportunity to be part of a large ASX-listed organization focused on delivering positive outcomes to Australians.
Our Commitment to Diversity and Inclusion
QML Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit diverse applicants and create teams with skills, perspectives, and experiences that complement each other. We welcome qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation, or gender identity.
Healius supports Veteran Employment – Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply.
Vaccination Requirements
* Vaccine-preventable disease evidence, such as Hepatitis B, is required for this role.
* Other vaccinations based on location or setting may be required.
Healius is committed to providing a safe working environment and taking all reasonably practicable steps to protect against vaccine-preventable diseases, following the Australian Immunisation Handbook.
How To Apply
Please click the ‘Apply Now’ button to complete pre-screening questions and submit your application. For further details, email More jobs are available at and follow us on LinkedIn. We are a 2024 Circle Back Initiative Employer – committed to responding to every applicant.
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