About The Role And The Team
We are seeking an Account Director to join our Revenue & Operations team in Sydney. In this role, you will report to the Managing Director, APAC and be responsible for managing, growing, and retaining a profitable portfolio of medium‐to‐large clients. You'll be expected to understand your customers' needs, anticipate challenges, and develop strategies to achieve aligned outcomes. By thinking strategically and planning ahead, you'll help drive broader business goals. Additionally, you will manage Adform resources efficiently to meet customer objectives, identify upselling opportunities, and maximize profitability.
We hope you are ready to change the game! Be ready to:
* Understand your customers' business, needs, and decision‐making processes, positioning Adform as their ideal partner.
* Drive Adform's success by retaining and growing relationships and upselling to increase product deployment.
* Manage the entire customer lifecycle, bringing in the right Adform resources at the right time to ensure high customer satisfaction.
* Proactively identify customer needs and shape Adform-supported solutions to maximize value and opportunities.
* Run impactful QBRs, engaging clients in strategic discussions to align on goals.
* Create opportunities, and manage resources, to ensure customer's profitability.
* Confidently communicate Adform's strategy, thought leadership, use cases, and innovations.
Attitude First. Everything else will follow.
* Strong interpersonal and networking skills, with the ability to influence, negotiate, and present effectively.
* Advanced knowledge of digital marketing, programmatic media‐buying, tools, and the competitive landscape with ability to leverage USPs against competitors.
* Strong communication skills in native language and English, with a customer‐focused attitude and ability to simplify technical details.
* Ability to set clear goals with customers and leadership, aligning them with strategy and proactively solving challenges.
* A proactive, flexible, autonomous, and collaborative approach, focusing on knowledge sharing and team engagement across the business.
* Advanced experience of Salesforce, Gainsight or other CRM and CMS systems.
* Adform's guiding principles ingrained in your profile: Focus on Client Value, Behave with Decency, Take Ownership, Care, Collaborate as a Team Player, Remain Ambitious, and Stand Tall in all interactions.
Our Promise To You
* A dynamic, inspiring, and international environment filled with ambitious and caring colleagues.
* Medical Contribution to reimburse your private health insurance and support your wellbeing.
* Superannuation Entitlement: Employer contributions of 12% to help you build long‐term financial security.
* Annual Leave: 20 days of paid vacation plus 3 additional days to rest, recharge, and enjoy life outside of work.
* Paternity Leave: Two weeks of fully paid leave so you can be present for life's most important family moments.
* Extra Paid Days Off
* And much more – join us to explore the full experience.
Diversity & Inclusion @Adform
Adform is an equal opportunity employer with a global perspective. We remain committed to creating an environment that not only respects different backgrounds but celebrates them too. We believe that diversity in all its forms enhances our teams' creativity, innovation, and effectiveness, and therefore we value different backgrounds, perspectives, and skills. We are committed to creating a work environment where Adform employees feel valued for who they are and what they can contribute, free from any type of discrimination.
About UsAdform is the most powerful and safe media buying platform in the world. With a 20+ year history of delivering service excellence and forward‐looking technology, Adform enables major brands, agencies, and publishers to create, buy, and sell digital advertising globally. Having pushed the boundaries through augmented intelligence and an industry‐leading identity solution, Adform has consistently changed the game for digital advertisers.
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