Discover the Art of Chocolate at Koko Black
At Koko Black Group, we celebrate locality and craftsmanship. Our chocolates are made with the highest quality ingredients, sourced both locally and from around the world. We’re saying goodbye to the nasties and hello to natural. Passion, Leadership, Ownership, and Trust are the values that guide everything we do.
We are currently seeking an experienced and inspiring Store Manager to lead our beautiful Royal Arcade store – a place where heritage meets indulgence and every customer visit is an experience to remember.
About the Role
As the Store Manager, you’ll be the heart and soul of our Royal Arcade store. You’ll lead a high-performing team to deliver immersive and elevated experiences to every customer, every day. You'll be responsible for all operational aspects of the store while driving commercial performance, maintaining high visual and service standards, and cultivating a vibrant team culture.
Key Responsibilities
* Customer Experience: Lead from the floor to deliver a warm, immersive and memorable Koko Black journey.
* Visual & Product Excellence: Ensure the impeccable presentation of chocolates, beverages, and merchandising.
* Leadership & Culture: Recruit, train and develop a passionate team aligned with our values.
* Performance & Productivity: Drive store performance, manage labour and stock effectively, and deliver on sales targets.
* Operational Excellence: Ensure compliance with food safety, OH&S, governance, and cash handling policies.
* Communication: Foster collaboration with other stores and Support Office teams and communicate priorities clearly.
What You’ll Bring
* Proven retail or hospitality management experience in a premium, customer-focused environment.
* Passion for creating extraordinary customer moments.
* A flair for visual merchandising and product storytelling.
* Inspirational leadership that builds trust, develops talent, and celebrates success.
* Strong commercial acumen and ability to drive performance.
* Resilience, curiosity, and a love for continuous improvement.
What We Offer
* An opportunity to lead an iconic boutique in Melbourne's Royal Arcade.
* Be part of an Australian brand that values craft, creativity, and connection.
* Comprehensive onboarding and ongoing training.
* Discounts on Australia’s most celebrated handcrafted chocolate.
* A fun and inclusive workplace where every individual matters.
Ready to Lead with Heart?
Apply now and bring your leadership, passion, and creativity to one of Australia's most loved chocolate brands.