About the roleThe Assistant Manager, Altitude is a full-time position Shangri-La Sydney, located in the iconic The Rocks district.
In this role, you will play a key part in overseeing the day-to-day operations and customer experience at our Altitude restaurant, ensuring the highest standards of service and hospitality.
What you'll be doingAssist the Restaurant Manager in leading and motivating the service team to deliver exceptional customer experiencesOversee reservations, guest management, and table allocation to optimize restaurant flow and efficiencyMonitor and maintain high standards of food and beverage service, cleanliness, and presentationAssist with staff scheduling, training, and development to build a skilled and engaged teamCollaborate with the kitchen team to ensure menu items are delivered to the expected quality standardsHandle customer queries, feedback, and complaints in a professional and timely mannerContribute to the implementation of marketing initiatives and promotions to drive restaurant trafficSupport the overall operations of the hotel as required What we're looking forStrong customer service orientation and the ability to lead and motivate a teamExcellent communication and interpersonal skills to interact with guests, team members, and stakeholdersSound understanding of food and beverage operations, inventory management, and cost controlProven problem-solving and decision-making skills to handle a range of operational challengesFlexible and adaptable, able to work in a fast-paced environmentPassion for the hospitality industry and a commitment to delivering exceptional guest experiences What we offerAt Shangri-La Hotel Sydney, we are committed to providing our employees with a supportive and rewarding work environment.
As part of our team, you can look forward to competitive remuneration, opportunities for career development, and a range of benefits that support your overall wellbeing.
We also offer regular training and professional development programs to help you grow and succeed in your role.