Carers Queensland is an equal opportunity
employer actively seeking to employ people who reflect the diversity of our
clients and encourages applications from people with a disability, and from
culturally and linguistically diverse backgrounds, Aboriginal and Torres Strait
Islanders, and the LGBTIQ community.
Are you a Superstar with great people skills, savvy in IT, excels in customer service, excellent communication and time management skills?
Are you wanting a profession where you can assist
people with disability and their families to access information on the NDIS and
other community supports? A profession where can you add value? Perhaps work for an
organisation where people from all walks of life are welcomed with open arms
into an inclusive and diverse culture?
If this sounds like you, you will love working with us as
a Customer Service Officer
About the Role
We are currently looking for 3 x full-time Customer Service
Officers, aka Customer Service Superstar, to join Carers Queensland as part of
our amazing Customer Service Team, based across our Eight Mile Plains and
Logan offices. We encourage anyone who is interested in these roles to
apply, including recently graduated students in a relevant discipline, those
with lived experience of disability, those who have been through the NDIS
journey, and those who just love making a real difference in people's lives.
As
a Customer Service Officer, you will be one of the first points for both
NDIS enquiries and Carers Queensland enquiries.
Some of your key responsibilities will include:
* Work as part of an
integrated team to answer a diverse range of incoming and outgoing calls
or emails from/to participants, families, and the general community on the
NDIS telephone and email enquiry-line service (our team take up to 5000
enquiries per month).
* Confidently explain the
National Disability Insurance Scheme (NDIS) to people with disability,
their family and the broader community.
* Guide and assist
participants over the phone to understanding their NDIS plans and
accessing funding to increase capacity and develop their options.
* Assist individuals (and
their families and carers) with information linkage and supports to
utilise natural supports, other mainstream services and the wider
community.
* To provide support to
carers and other stakeholders throughout Queensland in an efficient and
timely manner.
* Maintaining quality
service delivery while demonstrating ability to work in a fast-paced
environment ensuring accuracy is paramount for data quality.
What's in it for you?
* Full-time role with
Customer Service Team, based across our Carers Queensland NDIS offices at
Logan and Eight Mile Plains – close to public transport.
* Attractive Remuneration
Package of CSW3.1 - $74,050.88 per annum plus superannuation 12 %.
* Excellent Not-for-Profit
Tax Benefits with RemServ + transfer your long service leave via QLEAVE
(if applicable).
* Accrued Days Off +
Gifted Day for Christmas + Westpac Financial Literacy Program + Fitness
Passport +Access to Discounted Corporate Private Health with Medibank
& BUPA.
* Professional development
through ongoing training + access to EAP for you and your family.
* The opportunity to
enact real and rewarding change in the lives of those you work with and
for.
* A flexible and
supportive work environment where your contribution is highly value.
Do you have?
* Experience providing
customer service, telecommunications, or working within an information
provision service OR similar relevant experience?
* An empathic and engaging
verbal communication style accompanied with good telephone etiquette?
* The ability to be
self-reliant, motivated, and accountable in managing multiple tasks and
meeting timelines and targets?
* Demonstrated competency
in entering information into databases and CRM?
* Please note: Due to the
nature of the work, all staff must hold or willing to obtain both a valid
Blue Card Working with Children & NDIS Worker Screen.
How to join the team
1. Click on the 'Apply' button at
the top of this page.
2. Reviewthe Position Description
and Key Selection Criteria below (attached in the top right-hand corner of
the next page).
3. Upload a copy of your
current resume and a application letter (two page maximum) that addresses
the key selection criteria on the KSC PDF – incomplete
applications will not be considered. Only successfully
short-listed candidates will be contacted; previous candidates need
not apply - We thank you for your understanding.
4. Please note: We reserve the
right to close the campaign early if successful candidates are found.
APPLY NOW as interviews will be conducted during the
campaign so don't wait until the closing
Applications close 1st February 2026
Want to get in touch? For questions about the role
please email the Recruitment Team ).
Carers Queensland actively encourages applicants to advise
of any reasonable adjustment needs that you have in your cover letter, so that
we can meet where possible the needs of each applicant.