Role Overview:
We are seeking a skilled Asset Presentation Coordinator to join our Engineering and Asset Management team at Melbourne Airport.
The successful candidate will assist the Asset Managers in improving the presentation of the Melbourne Airport precinct by identifying improvements for passenger experience and supporting audits for quality control, contract compliance, and service delivery.
Key Responsibilities:
* Conduct thorough audits within Terminals and landside to identify areas for improvement in passenger experience (and NPS) as it relates to asset presentation.
* Support the Asset Managers in the completion of audits for the quality of scope delivery and in delivery of estate management.
* Collaborate with the Melbourne Airport Facilities Manager in presentation items identified in the Melbourne Airport Business Park.
* Identify safety hazards and report and close out accordingly.
* Provide support to the Asset Managers in the management of the Cleaning and Estate Management.
* Review of service delivery requirements and complete audits based on completion of scope to standards.
* Identify contractual non-conformances to the Asset Managers for review.
Requirements:
* Familiarity with fixture and fitting materials and associated lifecycle is an advantage.
* Ability to generate reports on audit findings, present improvement recommendations, and track corrective actions.
* Experience in services delivery in a presentation related capacity.
* Background in conducting audits for quality control, contract compliance, or service delivery in a facilities management context.
* Experience identifying and closing out safety hazards through audits or inspections.
* Background in working within environments with a strong focus on customer or passenger experience.
* Closely attuned attention to detail.
About Our Organisation:
Melbourne Airport is proud to be one of Australia's premier transport hubs and Victoria's gateway to the world. We strive to create connections that matter and enhance the traveller experience across every aspect of our organisation to deliver our vision of becoming Australia's favourite Airport destination.
We offer a supportive environment, with values that encourage all of our employees to Be You, Think Big, Own It, and Work Together. Our benefits include flexible working arrangements, airport car parking, wellbeing initiatives, and long-term career development opportunities.
We are committed to weaving Diversity into our DNA, embracing individual uniqueness, and maximising the potential of all our team members. We provide equal opportunity and advancement in employment regardless of gender, age, sexual orientation, race, ethnicity, cultural background, caring responsibilities, disability, or socioeconomic background.