**Customer Support Coordinator Role Summary:**
We are seeking a highly organized and proactive individual to fill the position of Customer Support Coordinator.
This is a dynamic role that involves providing administrative support to our operations team, coordinating daily scheduling, and managing customer communication.
The ideal candidate will have strong verbal and written skills, be detail-oriented, and possess excellent critical thinking abilities.
About the Job:
* Coordinate daily scheduling and job creation using Simpro.
* Provide support to field staff, managing leave/training input and daily calendar updates.
* Assist with onboarding new team members and maintaining up-to-date training records.
* Act as the first point of contact for clients regarding service jobs, invoicing, and queries.
* Maintain and manage accurate documentation and data entry in Simpro and CRM systems.
* Handle inbox and phone enquiries, ensuring timely and accurate responses.
* Support financial admin duties including processing POs, reviewing invoices, and preparing weekly reports.
* Collaborate on process improvements and help streamline operations across the department.
About You:
* A confident communicator with strong verbal and written skills.
* Detail-oriented and highly organized, with the ability to manage competing priorities.
* A self-starter who thrives both independently and in a team environment.
* Proactive with excellent critical thinking and problem-solving abilities.
* Reliable, responsible, and eager to contribute ideas for continuous improvement.
Requirements and Qualifications:
* Proven experience in high-level administration or coordination roles.
* Proficiency in Microsoft Office (Word, Excel, Outlook).
* Experience using Simpro or other service management software (advantageous).
* Strong understanding of operational and financial administration.
* Background in the Energy/Electrical sector is desirable but not essential.
Benefits and Perks:
* Supportive team culture where your contributions are valued.
* Opportunities to grow and make an impact within a dynamic department.
* Varied and interesting work in a growing sector.
Others:
Please submit your resume and cover letter to apply for this role. We look forward to hearing from you!