Administration Officer
Full Time: Monday to Friday, 7am-3pm
Location: Joondalup
Benefits: Free onsite parking
Renovated office, with modern kitchen facilities
Social club
About Us
Award winning fire service provider, Fire Shield services tier 1 clients throughout Perth metro and Regional WA, inclusive of hotels, casino, government contracts, commercial buildings and residential apartments.
We are seeking a full-time service coordinator with exceptional scheduling skills and time management to join our team and work alongside our current team.
Previous experience in the fire industry is preferred however not essential. If you have the right attributes, we will support and train you in all aspects of fire.
About the Role
We are seeking a highly organised and proactive Administration Officer to support our operations within the fire industry. This role is critical in ensuring the smooth day-to-day running of administrative, scheduling, and compliance functions, supporting technicians, management, and clients.
Key Responsibilities
* Provide general administrative support to the operations and management teams
* Manage SOUs (Service Orders / Service Order Units), including creation, tracking, and completion
* Coordinate scheduling and job allocation for technicians to ensure efficient service delivery
* Liaise with technicians and clients to confirm bookings, access requirements, and timeframes
* Manage job documentation, service reports, compliance records, and certifications
* Maintain accurate records in internal systems and databases
* Handle incoming calls and emails, responding to client enquiries professionally
* Assist with invoicing, purchase orders, and basic accounts administration
* Ensure documentation aligns with industry standards, regulations, and compliance requirements
* Support WHS, quality assurance, and audit preparation processes
* Learn and understand the full scope of the Scheduling Coordinators responsibilities to be able to provide coverage during leave, high-demand periods, or unexpected absence.
About You
* A minimum of 2 years previous experience in an administration role (experience in fire services, construction, or trade-based industries highly regarded)
* A minimum of 1 years' experience with job scheduling, service orders, or SOUs
* Strong organisational and time management skills with excellent attention to detail
* Confident written and verbal communication skills
* Self-motivated and able to juggle different department requirements
* Proficient in Microsoft Office (Word, Excel, Outlook) and job management systems
* Ability to manage competing priorities in a fast-paced environment
* A proactive, reliable, and team-oriented approach
What We Offer
* A stable role within an essential and growing industry
* Supportive team environment
* Ongoing training and development opportunities
If this sounds like you we would love to hear from you