About the Role
\
The Regional Case Manager is responsible for proactively managing claims within delegated authority to achieve cost-effective outcomes while adhering to legislative frameworks. This involves identifying and mitigating return-to-work barriers on individual claims, ensuring customer service standards are maintained through prompt resolution of inquiries.
\
Maintaining and improving technical knowledge across all facets of claims management is essential, as well as staying up-to-date with legislative amendments and their practical applications.
\
About You
\
An energetic and motivated approach to managing a demanding portfolio is required. Experience in a customer-centric environment, excellent verbal and written communication skills, and proven ability to manage time and prioritize work tasks effectively are essential.
\
Superior customer service and communication skills are also crucial in providing prompt resolutions to client inquiries.
\
Benefits and Perks
\
This role offers an inclusive culture where diversity and equal opportunities thrive. A flexible work-life balance is available, including remote work options and support for workplace adjustments.
\
Career development opportunities include mentoring, global mobility, and access to over 10,000 learning resources. Financial and wellness perks, such as discounts on products and services, and employee share purchase programs, are also offered.
\
About Our Culture
\
We value inclusivity, equal opportunity, and celebrate the unique perspectives and talents that each individual brings to the workplace. An environment that fosters belonging and allows everyone to reach their full potential is our goal.
\
We encourage applicants who require adjustments or support to participate equitably in our recruitment process to reach out to us for a confidential conversation.