Join to apply for the Intake Specialist role at PartsSource Inc.1 week ago Be among the first 25 applicantsJoin to apply for the Intake Specialist role at PartsSource Inc.Get AI-powered advice on this job and more exclusive features.Direct message the job poster from PartsSource Inc.About PartsSourceAbout PartsSourcePartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.Service SolutionistCharlotte, NC HybridAbout The Job OpportunityThe Service Solutions Team leads our service delivery process for a best-in-class event resolution model across numerous industries, including healthcare, government, and education. Having a lasting impact in patient care, together.As a Intake Specialist, you will be the first point of contact for customers when they need us the most for service-related requests. Your role is responsible for end-to-end event resolution, working with a tenacity and unwavering drive to find the solutions our customers and their patient’s need, when they need it most. You are integral to a team that plays a critical role in building trust with both our customers and vendors, ensuring efficient service delivery.This is more than just answering calls -- this is your opportunity to make a meaningful impact by ensuring successful outcomes, customer satisfaction, and system uptime.What You Will DoService Event CoordinationReceive, prioritize, and dispatch service events with urgency and accuracy.Schedule and track service requests, ensuring adherence to Service Level Agreements (SLAs).Service Event ManagementOversee the full lifecycle of service events, from initiation to resolution.Proactively monitor open tickets, addressing potential escalations before they impact operations.Communicate effectively with all stakeholders, ensuring transparency and efficiency.Customer CommunicationKeep customers informed with timely, clear, and professional updates.Exhibit empathy and urgency when handling service disruptions to enhance the customer experience.Vendor & Relationship ManagementCollaborate with vendors to ensure timely and high-quality service event resolutions.Build strong relationships with internal teams, customers, and service providers to facilitate seamless operations.Documentation & ComplianceMaintain accurate service records, including quotes, Purchase Orders (POs), and Field Service Reports.Ensure documentation is complete, accurate, and submitted on time for processing.Triage & Problem-SolvingHandle complex customer inquiries, working toward swift and effective resolutions.Identify potential issues and take proactive steps to prevent service disruptions.Training & MentorshipSupport the onboarding and training of new team members.Foster a culture of learning and continuous improvement.What You Will BringPrevious experience in a call center, customer service, or service coordination role (preferably in equipment servicing, healthcare, or technical support).Strong ability to multitask in a fast-paced environment while maintaining professionalism and accuracy.Experience working with vendors, scheduling service events, and handling escalations.Proficiency with service management systems, CRM tools, and Microsoft Office Suite.Who We Want To MeetCustomer-Focused Mindset – You have a passion for service excellence and delivering top-tier customer experiences.Calm Under Pressure – You thrive in high-stress situations and can navigate urgent service events with a level head.Strong Communicator – You can articulate information clearly, both verbally and in writing, to customers, vendors, and internal teams.Problem-Solver – You proactively identify issues, think critically, and drive solutions with efficiency for successful outcomes.Organized & Detail-Oriented – You manage multiple tasks simultaneously, ensuring accuracy and completeness.Team Player – You collaborate well with others and are committed to supporting your colleagues and customers.Benefits & PerksCompetitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)Career and professional development through training, coaching and new experiences.Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.Inclusive and diverse community of passionate professionals learning and growing together.Interested?We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit.About PartsSourceSince 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment.In 2021, Bain Capital invested in the platform, further accelerating our growth and long-term impact within the healthcare industry.Read more about us here:PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024PartsSource Named One of the Top 100 Healthcare Technology Companies of 2023WSJ: Bain Capital Private Equity Scoops Up PartsSourcePartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO ListPartsSource values diversity and is committed to Equal Employment Opportunity, ensuring decisions are made regardless of race, gender, disability, or background. We welcome applicants from all walks of life and are dedicated to providing an accessible hiring process for everyone.Legal authorization to work in the U.S. is required.Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at PartsSource Inc. by 2xSign in to set job alerts for “Intake Specialist” roles.Front Office Administrator - Patient Intake and SchedulingConcord, NC $50,000.00-$70,000.00 1 month agoCharlotte, NC $50,000.00-$70,000.00 1 month agoPRN Front Office Administrator - Patient Intake and SchedulingFront Office Administrator - Patient Intake and SchedulingSmart Start of Mecklenburg County - Registration and Intake AssistantUM Appeals Processing Assistant (Hybrid Option)Management Nursing Associate - Atrium Health Surgery Administration Charlotte FTSalisbury, NC $50,000.00-$70,000.00 1 month agoPRN Front Office Administrator - Patient Intake and SchedulingCase Management Specialist - Advanced PracticeSocial Worker MSW Atrium Health Clinical Case Management FT DaysPRN Front Office Administrator - Patient Intake and SchedulingProgram Assistant for Behavioral Health AgencyClient Services Specialist - Policy AdminWe’re unlocking community knowledge in a new way. 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