Customer Service Representative Job Description
This is an exciting opportunity to work as a customer service representative in a fast-paced environment.
We are looking for a confident and customer-focused individual who can provide exceptional service to our customers via phone, email, and other communication channels.
The successful candidate will have excellent communication skills, be able to work in a dynamic environment, and be proactive in resolving customer issues.
About the Role
This role involves taking calls from chefs, kitchen teams, and hospitality businesses placing orders or seeking advice. You will work closely with sales reps and managers to ensure customers are well looked after and systems stay up-to-date.
You will be responsible for answering inbound phone calls, making outbound calls, building trusted relationships with regular customers, responding to emails and product enquiries, processing orders accurately using internal software, onboarding new customers, and liaising with sales reps and managers to resolve service issues.
About You
We are looking for someone who genuinely enjoys helping others, communicates clearly, and stays composed under pressure. Previous experience in customer service, administration, retail, call centres, or other fast-paced environments is highly regarded.
You will bring strong communication skills, a team mindset, and confidence using both computers and phone systems. Excellent phone and email communication skills, a strong customer service mindset, and comfort learning new systems are essential.
Key Responsibilities
* Answer inbound phone calls and take orders
* Make outbound calls to new and existing customers
* Build trusted relationships with regular customers
* Respond to emails and product enquiries
* Process orders accurately using internal software
* Onboard new customers and assign to sales reps
* Liaise with sales reps and managers to resolve service issues
About Us
We combine local knowledge with national reach to deliver tailored solutions that keep our customers moving. At Bidfood, you'll find real autonomy, a balanced lifestyle, and a team culture built on initiative, loyalty, and trust.