**Job Title:** Customer Service Advisor
**About the Role**
This is an exciting opportunity to join a fast-paced team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
* Manage a high volume of both inbound and outbound calls to resolve customer queries and issues efficiently.
* Escalate complex issues to relevant teams and ensure that customers receive a swift and efficient service.
* Provide clear and concise information to customers regarding our services and policies.
* Work collaboratively with internal teams to resolve customer complaints and issues.
Requirements:
* Previous experience working in a helpdesk or call centre environment is preferred.
* Able to remain calm under pressure and multitask effectively.
* Exceptional customer service skills with a strong attention to detail.
* Excellent communication and interpersonal skills, both written and verbal.
Benefits:
* An enthusiastic and supportive work environment.
* Ongoing professional development opportunities.
* Competitive hourly rate ($27.50-$30.19).
* Flexible working arrangements.
What We Offer:
* A chance to grow your career in a dynamic industry.
* A collaborative and inclusive work culture.
* The opportunity to develop new skills and knowledge.
How to Apply:
To be considered for this role, please submit your application with a detailed resume and cover letter outlining your experience and qualifications.