Job Summary
As a Supervisor, you will be responsible for leading a high-performing customer-facing team to deliver exceptional service and drive sales goal attainment. Your key objective will be to create a positive work environment that fosters creativity and collaboration among team members.
Key Responsibilities
• Supervise and motivate sales associates to consistently deliver high-value experiences on the selling floor, ensuring every interaction with a customer is memorable.
• Partner with associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs.
• Lead a customer-facing and service-oriented team, coaching and providing feedback as necessary to ensure all customers serviced in the store are given the full brand experience in line with brand strategies.
• Manage the customer flow to ensure the best possible service and that no client is left unattended, setting the pace and standard to deliver excellent service to customers.
• Drive partnership on the selling floor between sales associates, specialists, stock associates, and operations team.
• Coach 'in the moment' and after every transaction and client interaction, reach out to associates to talk through successes and opportunities, and ensure proper follow-through on follow-up actions.
Requirements
• Advanced knowledge of POS system.
• Previous experience with Apple mobile devices and comfortable with the use of digital tools.
• 1-2 years previous supervisory or management experience in retail sales.
• Ability to develop and retain talented employees by recognising and rewarding performance through monthly development plans and annual performance reviews.
• Possess a thorough understanding of company policies and procedures, consistently following and enforcing company guidelines on operations.
• Additional duties as required.