Research Account Director – CX + Council + Services
4 days ago Be among the first 25 applicants
Base pay range
A$110,000.00/yr - A$130,000.00/yr
Direct message the job poster from Resources Group
Specialist Recruiter in Market & Social Research | Insights & Analytics | Behavioural & Cultural Strategy | Category
Join a boutique insights and consulting firm who punch well above their weight - blending rigour with creativity across projects that shape how Australians live, work, travel, and shop.
The Work
You name it they do it B2B and B2C across Government, Services, and Retail.
From segmentation, brand positioning, U&A, CX, and brand tracking through to product development, concept and ad testing, and mystery shopping, there’s huge variety here.
They’re especially well known for their off-the-shelf CX model, used extensively to help clients truly understand and improve their customer and community experiences.
The Role
Play a key role in a major Community Experience and Engagement project across Victoria where you’ll flex your muscles in stakeholder engagement – growing key relationships and presenting compelling insights stories. In addition, to a range of other ad hoc commercial and social projects along the way.
This role is for a Quant leaning dualist where you’ll be the bridge between insight and action - partnering with clients, designing smart research and delivering impactful, actionable insights strategy.
About You
You’ll have either a quant background (happy to do some qual) or a quant leaning dualist with strong agency experience. You love being in the room with clients - asking the right questions, challenging thinking, and connecting the dots between data and strategy.
You’ll thrive here if you:
* Enjoy leading projects end-to-end from proposal to presentation
* Have experience of designing research, project set up, data analysis (Q skills or similar stats package), synthesis and story telling
* Are great with clients and love building trusted relationships
* Are an engaging presenter and storyteller
* Bring curiosity, warmth, and a collaborative spirit
* Want to work with 2 amazing directors to lead, mentor and inspire the team
Why You’ll Love It Here
* Connect & Create: an internal initiative ensuring all voices are heard and ideas flow freely.
* Loyalty Leave: an extra 5 days off each year after 4 years’ service.
* Hybrid working: flexibility to blend home and in-office time.
* Lovely office
* Warm, non-hierarchical culture: professional but never pretentious.
Sound like you? Reach out to our Senior Partner glewis@resourcesgroup.com for all the details.
About Resources Group
We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.
Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.
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