Hotel Guest Service Agent Job Description
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We are seeking a skilled Guest Service Agent to deliver exceptional customer service and enhance the guest experience at our hotel. This role involves managing guest requests, maintaining accurate records, and performing check-in and check-out procedures in a professional and efficient manner.
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A successful candidate will possess excellent communication skills, both written and verbal, and be able to work effectively with internal and external clients. The ideal candidate will have a passion for hospitality and creating memorable experiences for guests. Prior experience within the hospitality or retail industry is desirable, but not essential.
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In this role, you will be pivotal in shaping the success of our hotel team and contributing to a 5-star commitment to customer service. We offer a range of benefits, including discounts on food and accommodation, complimentary meals, and uniform laundering services.
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About Us
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We are part of a major entertainment and gaming company that operates several hotels and casinos across Australia. Our goal is to create a diverse, equitable, and inclusive workplace that promotes exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities.
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We welcome applications from all cultures, ages, religions, genders, and people with disabilities. We recognize the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process and offer flexible working options to support unique well-being needs.
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Benefits
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We offer a range of benefits to our employees, including:
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* Up to 30% discounts across award-winning restaurants and accommodation
* Complimentary buffet meal on every shift
* Uniform laundered and ready for you daily on property
* An organisation that values diversity, teamwork, and bringing your best self
* Opportunity to work with elite professionals and assets
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Contact Information
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Please note that eligibility checks are required as part of the recruitment process and ongoing employment for this position. If you meet the requirements for this role, please submit your application by following the link below.
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Job Requirements
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To be successful in this role, you will need to possess:
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* Possess a passion for hospitality and creating memorable experiences
* Exceptional guest service skills and strong commitment to 5-star customer service
* Professional telephone manner
* Ability to effectively communicate and liaise with internal and external clients
* Excellent organisational skills and high level of computer literacy
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Why Work with Us
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We are committed to creating a diverse, equitable, and inclusive workplace that promotes exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities. We value authenticity, integrity, and respect in all aspects of our business and strive to make a positive impact on the lives of our customers and colleagues.
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