- Contemporary blend of Account Management and Sales
- Newly created role with strong customer facing opportunities
You’ll spend a significant portion of your time on the road, meeting customers face-to-face, understanding their evolving needs, and delivering solutions that drive long term value.
Welcome to Woolworths at Work
Woolworths at Work, launched in September 2020, aims to redefine the B2B grocery supply market, expanding from food supply to a comprehensive one-stop shop for business needs. This standalone ecommerce business prioritises a digital-first strategy, providing a best-in-class digital experience and pioneering new technologies for business customers.
Aligned with the Woolworths Group purpose, Woolworths at Work strives to provide reliable partnerships and contribute to healthier working and learning environments for all Australians, delivering comprehensive customer experience to a diverse client base, from large enterprises to SMEs, across various sectors.
What you’ll do
- Work with internal teams to shape offers and proposals aligned to customer requirements
- Represent the brand professionally in the market through networking events, conferences, and industry meetings
- Provide a seamless E2E onboarding experience and early adoption
- Create and document comprehensive account plans outlining strategies and tactics for retaining and growing individual enterprise accounts
- Lead and manage contract renewals and negotiations for key customers for portfolio
- Monitor account health across the portfolio of accounts and proactively address any risks or challenges. Implement corrective actions as needed
What you’ll bring
- Significant (6+) experience in sales management, account management, or customer success roles, preferably in a B2B or e-commerce environment
- Years of experience in sales management, account management, or customer success roles, preferably in a B2B or e-commerce environment
- Proven track record of managing, growing, and retaining strong relationships with key stakeholders within the account
- Commercially minded and results driven; proficiency in negotiating and closing deals
- Solid analytical skills to assess account performance, market trends and customer data
- Excellent verbal and written communication skills
- Ability to present complex information clearly and persuasively to different stakeholders
- Strong & creative problem-solving abilities to address client issues and improve processes
What you’ll experience
- A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network
- Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families
- A progressive and competitive leave policy that gives you more space for what matters to you
- Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
- Opportunity to Salary Sacrifice, enabling team members to purchase selected eligible items or services from pre‑tax salary. Can be used for novated leases, superannuation contributions, Qantas Club membership, computing devices etc
- Opportunity to represent the brand professionally in the market through networking events, conferences, and industry meetings
We are Woolworths Group
We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
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