Role Overview:
* Manage processes, handle and distribute documentation
As a Perishables Operations Specialist, you will be responsible for managing perishable goods operations. Your main goal will be to ensure timely delivery of perishable items while maintaining high quality standards.
Key Responsibilities:
* Manage processes, handle and distribute required documentation
* Coordinate pickup arrangements
* Ensure customer requirements are met and all required documentation is completed in a timely and efficient manner
Accountabilities:
* Create/confirm transport order to ensure pickup of the shipment at origin
* Perform booking and booking optimization
* Prepare, control and distribute required export documents to counterparts (carrier, consignee, supplier, etc.)
* Check responses from counterparts and finalize validation of required documents
* Follow-up shipment status in the export area, identify incidents and ensure resolution of incidents
* Support customer service in incident and exception management resolution
* Maintain excellent relationships with suppliers
* Identify performance issues of suppliers and propose solutions to improve/correct performance
Requirements:
* CargoWise system experience required
* Extensive knowledge of AFR/OFR Export Operations
* Minimum one year previous experience in Shipping/International freight forwarding industry in airfreight and/or ocean-freight operational roles (advantageous)
* Sound knowledge of Freight Forwarding and Logistics in general
* Dangerous Goods Accreditation (highly regarded)
* Results & outcome driven
* Able to work independently
* Follow origin & destination government requirements
* Adaptable to changes daily due to customer & airlines requests
* High degree of reliability and attention to detail
* Be a team player with a positive can-do attitude
* Be results driven and be able to demonstrate strong communication and administration skills
About Our Company:
At DHL Global Forwarding, we pride ourselves on being a leader in the logistics industry. We provide our employees with opportunities for personal and professional growth. We recognize the importance of teamwork and strive to create a collaborative environment that values individual contributions.