Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specializing in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, Thailand, Hong Kong, Macau, Vietnam and the Philippines.
Operating more than 500 stores, a number which continues to grow, the group represents in excess of 200 brands across various categories, from fashion and accessories, timepieces and jewelry, perfume and cosmetics to confectionery and dining concepts.
Learn more about us at www.valiram.com
About the Role
As the Boutique Manager, you will be the ambassador of Valiram’s values and an inspirational leader to your boutique team. You will oversee all aspects of boutique operations, drive business growth, and ensure every client receives an unforgettable luxury experience.
Your leadership, commercial acumen, and commitment to excellence will play a key role in elevating the Valiram’s presence in the region.
Key Responsibilities
Business Leadership
* Drive the achievement of sales targets, profitability, and overall boutique performance.
* Analyse business reports, client insights, and market trends to identify opportunities for growth.
* Implement strategic action plans to optimise sales, productivity, and client engagement.
Client Experience Excellence
* Ensure the highest level of service in line with Cartier’s luxury standards.
* Build long-term relationships with VICs and international clientele through personalised clientelling.
* Oversee the development of an elevated client journey, from welcome to after-sales service.
* Lead, inspire and mentor a high-performing boutique team.
* Conduct regular coaching sessions, product training, and performance reviews.
* Foster a positive, collaborative, and inclusive team culture.
* Partner with HR to recruit exceptional talent aligned with the Valiram's values.
* Oversee daily operations, store presentation, and adherence to Cartier VM and operational guidelines.
* Ensure excellence in inventory integrity through accurate stock management and audit control.
* Uphold security standards and compliance with all company policies and procedures.
* Ensure seamless coordination with corporate partners, warehouse, and after-sales teams.
What We’re Looking For
* Proven experience in luxury retail management, ideally in jewellery, watches, or high-end fashion.
* Strong leadership presence and ability to inspire a team.
* Exceptional interpersonal and communication skills.
* A client-centric mindset with a deep appreciation for luxury service.
* Strong business acumen, analytical capability, and decision-making skills.
* Professionalism, emotional intelligence, and impeccable personal presentation.
Why Join Cartier
* Lead a passionate and talented team in a beautifully curated boutique environment.
* Access to world-class training, development, and career opportunities within Richemont.
* A culture built on excellence, respect, creativity, and craftsmanship.
Please note: This role is based in an airport environment and requires availability to work rostered shifts aligned with airport operating hours, including early mornings, evenings, weekends, and public holidays.
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