1. The Company
Join this esteemed healthcare organization. As a registered educational institution, this organisation plays a pivotal role in training future healthcare professionals and contributes significantly to medical research under experienced leadership. Elevate your career with this influential healthcare institution!
The Role
This is a contract role that's likely to be 6 months in duration, during which time you'll work through the following deliverables:
Centralising and optimising the customer service function (this includes front desk reception, administration, patient administration, scanning, complaints handling, email handling, medical typists, billings, etc) across multiple sitesDeveloping a procedure manualProcess mapping each role and cross training of staffDevelop KPIs (business and team) that don't place additional strain on the teamIdentify opportunities for efficiencies and engaging the team to trial themDeveloping onboarding process and training manuals for the team
About You
As the successful candidate, you're well experienced in customer service and have worked at least at a team leader level. You are experienced in workflow process improvement, are capable of reviewing something, pulling it apart, and implementing a process that has the customer experience (internal and external) at it's core.
In addition to the above, your style engages staff and takes them on a transformation and improvement journey, you can build a culture of safety and trust with the team, along with innovation, continuous improvement and a growth mind-set.
Experience in medical administration is a plus, and you have knowledge of the Australian healthcare system (how Medicare and Healthfunds work). Experience dealing with insurance claims is beneficial.
To Appy
Interested in applying? We'd like to hear from you! Simply, send us your resume by clicking on the apply button below. Please note your application will be assessed within 3 working days in which we will only get in touch with shortlisted applicants.
Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law.