APM West Perth, Western Australia, Australia
Customer Support Officer
We are seeking an experienced Customer Support Officer to join our upbeat call centre providing outbound calls to NDIS participants. At APM, we're about making life better for everyone. Our purpose is enabling better lives, and our mission is to help people become more independent, feel like they belong, and get involved in their communities.
Location: West Perth, North Metro, or South Metro areas. Ideal candidates will be able to commute to one of our offices.
The Role
* Outbound calls: Contact participants where you will provide an efficient, welcoming first point of contact
* Coordinate: Organise plan review meetings, initial meetings and unscheduled reviews between the participant and their allocated LAC office
* Inbound calls: Assist participants with their enquiries related to their meetings
* Administration: Perform general administration tasks i.e. creating and sending client correspondence
The must have's
* Experience working in a fast-paced call centre environment
* Computer literacy
* Fast learner who wants to succeed and learn more
* Excellent written and verbal communication skills
* A friendly approach; your smile shines through the phone line
* Empathetic yet able to stick to the script; KPI expectations apply
* Willingness to learn and embrace the core values of APM
* Apply for an NDIS Worker Check | Service NSW – Eligible to apply for NDIS Worker Check
Be Rewarded For Your Success
* Fast-paced, diverse opportunities in a supportive team environment
* Career growth across multiple brands and geographies with learning opportunities
* Have a lasting impact on APM, its services and its people
* Range of benefits including discounts at major retailers, novated car leasing and corporate health insurance
How to apply
Please apply via the apply now button and proceed to our external portal to continue the application process.
Equal Opportunity Employer
At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including First Nations peoples, the LGBTQI+ community and people with a disability.
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