Application Specialist (Health Manager Level 3)
Help bring to life the core building blocks of our Amazon Connect platform, supporting better patient care across NSW – hybrid flexibility plus extra days off
* Permanent Full-Time Opportunity
* Hybrid flexibility for work-life balance | Chatswood, St Leonards or Charlestown
* Attractive salary, $132,236 to $150,222 + 12% Super + 17.5% annual leave loading
Applications Close: 11:59pm, 25 May 2026
About Us – eHealth NSW
At eHealth NSW, we're leading the digital transformation of Australia's largest health system. As NSW Health's digital centre of excellence, we design, build and support world-class ICT solutions that improve patient care across the state.
About the Opportunity
You will play a key role in delivering Healthcare and business focused solutions by acting as the link between business stakeholders and technical delivery teams. Using your ability to facilitate workshops, interpret customer needs and translate them into user stories and process models, you will support the development of contact centres through Amazon Connect solutions. Training in the platform will be provided, with success driven by strong communication, analytical thinking, and collaboration. Focused solutions by acting as the link between business stakeholders and technical delivery teams.
In this role, you will:
* Translate business and customer needs into clear, actionable requirements for technical delivery teams
* Collaborate closely with customers, engineers and key stakeholders to support the build and enhancement of Amazon Connect solutions
* Draw out, document, and clarify requirements using appropriate BA artefacts (e.g. user stories, process flows)
* Contribute to digital solutions that support improved healthcare services and patient care
This role is internally referred to as Senior Business Analyst (Position Description).
About You
We are looking for someone who:
* Has strong experience translating business or customer needs into technical requirements within a digital or platform-based environment
* Communicates effectively with both technical and non-technical stakeholders, adapting language to suit engineers, developers, and customers
* Demonstrates sound analytical and problem-solving skills, with the ability to understand complex systems and workflows
* Is eager to learn new platforms and technologies, with training provided to build capability in Amazon Connect
Need more information?
* Find out how we hire at eHealth NSW
* Check out our diversity and inclusion commitment
* Learn more about us at eHealth NSW
Working at eHealth
Our people are at the heart of who we are. We support our people with great benefits so they can enrich health in millions of ways every day:
* Flexible work options
* Professional growth and career development
* Allocated day off per month
* Salary packaging
* Various health and wellbeing programs to support our team
How to apply
Share with us your cover letter and most up to date resume (up to 5 pages), highlighting your relevant skills and experience.
We recognise that AI tools are increasingly being used to assist with resumes and applications. While we accept their use, we're eager to see your personality and get to know the person behind the application!
For further discussions around the role or recruitment process, including adjustments, please contact our Talent Advisor or Hiring Manager, Andrew and quote REQ663564.
Additional information
* This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
* To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
* If you currently reside outside NSW, please confirm in your application your willingness to relocate if successful.