About Sai Home and Community Care is all about real support for people with care needs. We empower older Australians and individuals with disabilities to stay independent, connected, and in control of their lives.
We are driven by compassion, backed by quality, and committed to meaningful outcomes that make a difference in people's lives. Our team is made up of like-minded people who share your passion for helping others.
We offer flexibility to balance work and personal life, opportunities for growth and learning, and a supportive environment where everyone feels valued and supported.
If you want to work in a team where your efforts make a real difference, we welcome you to join us.
About the Role
We're seeking a compassionate and experienced Support At Home Team Leader to lead our care operations. In this leadership role, you will oversee and mentor the SAH Care Partner team, ensuring the seamless delivery of Support at Home services that align with each client's individual needs, preferences, and goals.
As a Team Leader, you will oversee and drive the coordination of community care services for older adults, championing excellence in every aspect of service delivery. You'll provide leadership in coordinating care, supporting your team to work with clients, families, health professionals, and service providers to manage risks, maintain care plans, and deliver exceptional, high-quality services.
Key Responsibilities
• Lead, coach, empower and develop a team of 6 Care Partners, fostering confidence, capability, and resilience.
• Support and uplift the team in managing complex client needs, including involvement in incidents, complaints, and escalations.
• Join client visits when required to guide best practice and ensure quality outcomes.
• Work collaboratively with leadership teams to align processes and uplift practices.
• Contribute to service growth, intake efficiency, and client experience improvements.
About You
While demonstrated leadership experience within Support at Home (SAH) and/or Home Care Packages (HCP) is a must, you will also have:
• Demonstrated ability to lead in complex service environments.
• Experience supporting teams through incidents, client complaints, and escalation pathways.
• A passion for capability building within your teams.
• Ability to work in a fast-paced, high-growth environment with a positive, growth-mindset approach.
Some knowledge of intake/business development is a bonus.
What We Offer
A career at Sai Home and Community Care offers the opportunity to make a genuine difference in people's lives every day. We value our team members' contributions and strive to create a supportive environment that fosters growth and learning.
Career Opportunities
We are always looking for talented individuals who share our passion for delivering exceptional community care services. If you're passionate about making a difference in people's lives, we encourage you to explore our current job opportunities.