The Area Office Supervisor plays a pivotal role in ensuring the smooth operation of facilities. They are the first point of contact for visitors and staff, providing exceptional customer service standards.
Key Responsibilities:
* Deliver high-quality customer service through phone call handling and visitor welcome services.
* Maintain and regularly review phone call handling procedures to guarantee best outcomes for callers.
* Monitor, respond to, and action mailboxes as required, adhering to established protocols.
* Coordinate meetings and events, including arranging external venue bookings and managing logistics.
* Support office functions and fundraisers by coordinating catering and other essential arrangements.
* Oversee facilities maintenance to ensure compliance with WHS regulations and standards.
* Manage fleet services in accordance with the Motor Vehicle Policy.
* Contribute to the onboarding process for new starters, serving as their primary point of contact.
This role offers opportunities for growth and development, working collaboratively within a team environment.
Requirements:
* Excellent communication and interpersonal skills
* Ability to multitask and manage competing priorities
* Familiarity with WHS regulations and policies
* Basic IT skills, including Microsoft Office applications
* A strong commitment to delivering exceptional customer service
Becoming an Area Office Supervisor can be a rewarding career move, offering challenges and opportunities for professional growth.