Key Role Summary:
We are seeking a highly experienced and dynamic Engagement Manager to lead client-facing data and analytics programs in the Insurance domain (P&C). This role combines consultative engagement, domain expertise, and project delivery leadership, acting as a strategic partner for our clients.
Key Responsibilities include Client Engagement & Advisory:
* Focused on Consultative engagement: Effective in proactive engagement, to suggest and co-create solutions to relevant use cases and then work with internal stakeholders to execute
* Act as the primary interface for Insurance clients, developing strong executive-level relationships
* Understand client pain points, strategic goals, and use cases; shape data-driven solutions in collaboration with internal analytics teams
* Provide thought leadership and consultative guidance on analytics-led transformation within the Insurance domain (Focus on P&C – Motor, Home, Workers Compensation, Commercial, CTP)
Project Delivery & Program Oversight responsibilities include:
* Own the end-to-end delivery of data and analytics projects, including scoping, planning, execution, monitoring, and closure
* Ensure high-quality deliverables aligned with client expectations, timelines, budgets, and success metrics
* Drive agile delivery practices, manage delivery risks and issues, and enable transparent governance
Domain & Technical Leadership involves:
* Understanding business principles and the ability to align project goals with overall business objectives
* Leverage deep understanding of insurance processes (Claims, Contact Center Operations)
* Translate business challenges into analytics solutions using advanced analytics, reporting, AI/ML, and data engineering
* Serve as a credible SME and trusted advisor on insurance analytics strategy, use case development, and data product design
Collaboration & Stakeholder Management includes:
* Liaise with cross-functional teams including Analytics COEs, GenAI, Data Engineering, and Business Transformation
* Foster collaboration across geographies to enable global delivery with local context
* Manage senior stakeholder communication and reporting, ensuring alignment on goals and outcomes
Required Skills & Qualifications:
* 10+ years of experience, with 8+ years in Data & Analytics and 5+ years focused on client-facing and delivery roles in the Insurance sector
* Strong experience in delivering analytics and AI/ML solutions across functions like claims, policy management, new business and broker performance
* Demonstrated consultative engagement skills – shaping and influencing analytics initiatives aligned to business strategy
* Experience in toolsets of Tableau, Python, SQL and AWS suite
* Excellent interpersonal and communication skills, with a track record of building long-term client relationships
* Proficient in project management methodologies (Agile, Scrum, PMP a plus) with a strong delivery mindset
* Experience with Self-Service BI implementation in insurance
* Exposure to GenAI or Agentic AI, LLMs
Benefits include:
* Competitive salary package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
Other requirements include:
* Bachelor's or master's degree in engineering, Business, Data Science, or a related field
* Project Management certifications are a plus