About the Opportunity
* Support our busy team with exceptional administrative skills and contribute to efficient operations.
* The successful candidate will have the opportunity to add significant value to the day-to-day running of the team and gain satisfaction from seeing your hard work make a difference.
This is a fast-paced and dynamic role, where you will be the first point of contact and provide exceptional customer service through channeling queries to the correct stakeholders and/or resolving them at first contact.
You will be positive and flexible in your approach to work and, in return, we'll support your professional development by mentoring and coaching you to further strengthen your administration skills.
Key Responsibilities
* Be the main point of contact for all administrative requirements.
* Answer incoming calls promptly and respond to client & insured queries via telephone and email.
* Provide support and advice to policyholders/key stakeholders during the claims process.
* Prepare reports by collecting and summarising information required.
* General administration duties as required.
* Inbox and diary management for the office.
* Support the claims teams through general administration.
Key Requirements:
* A can-do attitude with great customer service skills and strong attention to detail.
* Excellent verbal and written communication skills.
* Strong organisational and interpersonal skills (relationship building).
* Previous insurance experience is preferred.
We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered. We welcome applications from people of all backgrounds.
We are committed to being an inclusive workplace that employs and retains the best and most diverse talent.