Customer Service Consultant
AMA Medical Products is a market leading supplier and distributor of medical products. Our mission is to lead the market in medical product solutions, whilst developing mutually beneficial business relations and long-term customers. We are looking for a Customer Service Consultant who will undertake a range of duties that supplies solutions to and assists customers and distributors across Australia with their purchase of a broad range of medical products including consumables and equipment.
What's in it for you:
* Contract role, with opportunity to grow and develop with the company
* Onsite training provided to set you up for success
* Competitive hourly rate and minimum 28 hours per week
Duties Include:
* Managing the online customer orders
* Checking backorders and releasing as needed
* Communication with customers via email and phone calls
* Update customer regularly on the status of their order
* Tracking items and providing customers with relevant information
* Checking open sales orders and actioning accordingly
* Responsible for handling phone enquiries and delegating to appropriate team member
Key Performance Areas:
* Achievement of high service delivery to customers
* Achievement of overall sales targets in defined area of responsibility.
* Timeliness of customer enquiries and fulfillment requests.
Skills Required:
* Strong customer service abilities
* Outstanding organisation and problem-solving abilities
* Computer literate with skills in Microsoft Word, Excel, Outlook and navigational ability through sales database
* Previous successful experience in a similar customer service role
* Knowledge / familiarity of medical products preferred but not necessary
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