Overview
Our client is a leading Australian company with around 300 staff and offices across both Australia and New Zealand. They are known for their employee-first culture, strong professional development pathways, and a collaborative team environment. With 30% of this team promoted last year, this company invests in growth, training, and long-term careers.
The Opportunity
As a Client Service Specialist, you will manage a portfolio of clients, working directly with a variety of internal and external stakeholders to ensure daily operations remain smooth, and any issues are spotted early and actioned accordingly.
This is a fast-paced, dynamic and exciting role. It’s not your ordinary service role!
Responsibilities
- Manage customer enquiries and bookings across phone, email and system channels
- Liaise with stakeholders to resolve issues and provide proactive updates
- Build strong relationships with clients, acting as their go-to contact
- Investigate and resolve complaints, escalating when required
- Maintain accurate records and reporting for your clients
Qualifications
- Previous customer service or account management experience is highly regarded but not necessary
- Retail or Hospitality experience with good tenure is highly regarded
- Strong communication and relationship-building skills
- Proficiency with Microsoft Office and Outlook (Excel a plus)
- Proactive and organised, with the ability to manage competing priorities
- Degree qualification preferred but not essential
What’s on Offer
- $65,000 – $70,000 + super + annual bonus (up to 5%)
- Structured induction, mentoring and ongoing development
- Clear progression pathways
- Supportive, collaborative culture with an exciting new EVP being created
How to Apply
APPLY TODAY for a confidential chat about your pathway to corporate success.
Additional Information
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Customer Service and Administrative
- Industries: Transportation, Logistics, Supply Chain and Storage
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr