**Job Description:**
We are seeking a Customer Service Representative to provide exceptional service to our clients and passengers. As a key member of our team, you will be responsible for delivering check-in services, ensuring customer satisfaction, and maintaining a safe environment.
Main Responsibilities:
* Deliver check-in services on behalf of our airline customers
* Ensure the safe and secure operation of all equipment
* Provide accurate information to passengers
* Safely direct passengers to the correct gate for their flight
* Represent us to the highest level ensuring customer satisfaction
* Educate passengers about airport security protocols and luggage allowances
* Check bookings and issue boarding passes
* Promote a positive customer experience at all times
Required Skills and Qualifications:
* A valid Aviation Security Identification Card (ASIC) or ability to obtain one
* Experience with aviation/airline industry desirable
* A valid driver's license to commute to work
* Ability to perform all duties at a high standard of customer service
* Caring approach to dealing with people
* Clear communication and good interpersonal skills
* Excellent organization and time management skills
* Strong ability to multi-task, prioritize, and meet deadlines
* Customer focus to deliver exceptional service
* Ability to adapt to changing priorities and situations
Benefits:
* Ongoing career training and development
* Discounts and benefits across travel, retail, lifestyle, and other areas
About Us:
We value our employees and offer a supportive work environment. If you're looking for a rewarding role that offers opportunities for growth and development, we'd love to hear from you.