About Our Client
Our client is dedicated to putting customers first, offering unparalleled protection, insightful advice, and comprehensive support.
Key Company Values
* Collaborative Teamwork
* Joy in the Workplace
* A Strong Sense of Ownership
* Making a Significant Impact
* Embracing Challenges with Resilience
Job Description
Main Responsibilities
* Handle inbound phone calls from customers.
* Accurately take and process orders, ensuring correct item codes and products are keyed on the invoice.
* Substitute out-of-stock items with suitable replacements.
* Promote slow-moving products to customers.
* Up sell products to existing customers.
* Provide delivery information in response to customer inquiries.
* Promote the self-service ordering portal on our website.
* Support the sales team with quotes, administrative tasks, and order updates.
* Engage positively with customers to enhance their experience.
* Conduct outbound calls to prompt reorders from customers.
* Collaborate with the warehouse and operations team to ensure high-level customer service.
* Prepare and provide customer quotes.
* Process goods returns and credits in line with company policies.
Successful Applicant Requirements
1. A strong