# # **Primary Details**Time Type: Full timeWorker Type: Employee**Please see more information about QBE careers here****The opportunity**We have a permanent full-time opportunity to join our Workers Compensation Claims team as a Case Manager. In this role, you'll play a key part in delivering high-quality claims outcomes - assessing coverage, investigating matters thoroughly, and resolving cases effectively. You'll bring a strong customer focus and sharp attention to detail, with the ability to maintain high standards through change, alongside the resilience and professionalism needed to support our customers when challenges arise.**About QBE**At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.We're an international insurer with more than 13,000 people working across 26 countries – which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.**Your new role*** Engage with stakeholders through case conferencing, claims reviews, and on-site visits.* Manage your client portfolio end-to-end, applying strong customer service and sound decision-making to achieve return-to-work outcomes.* Provide clear guidance, support and communication to injured people throughout their claim.* Build and maintain strong, professional relationships with customers.* Adhere to required timeframes, comply with legislative codes and company policies, and ensure accurate claim information is recorded in our database.* Thrive in a fast-paced, dynamic work environment.**About you*** Extensive customer service experience or a background in allied health or healthcare (including nursing). Prior case management experience is highly advantageous but not essential* Highly empathetic and customer-focused, with the ability to stay calm, clear and professional in challenging conversations.* Friendly and confident phone manner, with the ability to multitask efficiently.* Strong rapport-building skills, able to provide timely solutions and practical recommendations to diverse customers.* Resilient, with the ability to work both independently and collaboratively in a fast-paced environment.* Confident computer and numeracy skills, with the ability to learn new systems quickly.**Benefits**We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:* 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance* Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice* 18 weeks' gender-equal flexible leave for all new parents, including paid superTo learn more about benefits of working with us, click .**Rewards & Recognition**We value our employee's experience with us and are proud to have been recognised for the following awards:* 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program* 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards* Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduatesTo learn more about our achievements, click .**Apply now and let's make it happen!**If you're looking for a career that combines your expertise and your empathy, click Apply today.Your career. At the heart of it.Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at **Skills:**Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder ManagementApplication Close Date: 01/04/2026 11:59 PMHow to Apply:To submit your application, click \"Apply\" and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.* **Location: Darwin, NT*** **Permanent, full time position**#J-18808-Ljbffr