$84470-$93865 per annum HEW 5
Ongoing, Full Time, Joondalup and ECU City
Open to candidates with relevant working rights
OPEN TO ECU STAFF ONLY
Growth, Engagement and Marketing
Ongoing, Full Time, Joondalup and ECU City
$84,470 TO $93,865 (HEW 5)
Edith Cowan University
Are you ready to belong to a dynamic community where courage, creativity, and optimism are essential elements of our DNA? At ECU we're inspired by the incredible achievements of Edith Cowan, the first woman elected to an Australian parliament and a lifelong champion of education. Empowered by her legacy, we're united in our vision to lead the sector in educational experience and expand our impact through world-class research.
Embrace an opportunity to become part of something extraordinary.
Growth, Engagement and Marketing - Communications Centre
The Communications Centre is an exciting department at ECU and has multiple teams that service both Current and Future student enquiries. We are a passionate team and pride ourselves on providing exceptional experience to all future & current students.
Day to day you will be responsible for supporting our Future Students Team that engage with students through a variety of channels including social media, online chat, email, inbound & outbound calling. You will also be responsible for assisting our officers with their enquiries, quality assurance and coaching to ensure optimum customer experience, problem solving, executing continuous improvement initiatives, and operating within our high performing, values based and student first environment.
Within the Communications Centre, we have a service dog in our office environment. All staff employed within the centre are to be mindful of the dog's presence, and whilst we understand that some individuals may have allergies or fears of dogs, we are committed to ensuring a comfortable and inclusive environment for all our employees.
About the Opportunity
We are excited to be offering this new and dynamic opportunity for a Senior Officer in our Future Students Team. The successful candidate will play an instrumental role in supporting the Communications Centre in achieving its vision by:
Providing support to our officers who service enquiries, by providing technical knowledge on systems and processes, and assisting with escalated enquiries
Completing quality assurance assessments on enquiries across all channels, using our quality assurance framework, and provide subsequent coaching and feedback
Developing, contributing to, and executing training, onboarding, and knowledge documentation
Championing continuous improvement and work through continuous improvement initiatives via our framework
Collaborating across teams, supporting campaigns, projects, and outbound initiatives
Leading by example, modelling high-quality customer experience and effective communication
About you
Our ideal candidate will:
Be customer focused and a role model of the ECU values of integrity, respect, rational inquiry, personal excellence and courage
Work cooperatively with others to accomplish tasks and objectives
Investigate, identify and analyse key issues and develop practical solutions with creativity and innovation
Organise and present information about systems and processes in a clear, practical, and engaging manner through training and knowledge documentation
Deliver feedback in a respective and constructive manner, with a focus on clear actions to improve performance to frameworks
Benefits of working at ECU
At ECU we're committed to fostering a positive employment experience and believe this is fundamental to the success and satisfaction of our employees. Growth and development matter here, because we recognise people are at the centre of everything we do. Our thriving work culture is guided by the ECU values and complemented by a range of employee benefits; visit our website to read about flexible working arrangements, generous leave entitlements, our commitment to Wellbeing, exclusive corporate discounts and industry-leading superannuation.
Contact
Please contact Libb y Doole y, Team Leader on or for more information.
Application Process
Please upload an up-to-date resume summarising your experience and achievements, along with a brief covering letter of no more than 2 pages outlining your suitability for the role.
Advert Closure
Applications close Sunday, 30 November 2025 at 11:30pm AWST.
ECU reserves the right to close the advertisement before the stated closing date, and encourage applicants to submit their applications early.
PLEASE NOTE: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THIS POSITION.
ECU is a diverse and inclusive workplace with specific strategies and initiatives in place to address underrepresentation of specific groups. We strongly encourage applications from the Aboriginal and Torres Strait Islander community.
We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, age and faith. For more information on our commitment to equity and diversity, please visit our Inclusive Workplace website.
At ECU, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively encourage people with disability to apply to ECU. To discuss how we can support adjustment requirements, please contact the person listed above.
Position description