Strategic Operations Manager Role
We are seeking a skilled Strategic Operations Manager to drive operational excellence, enhance organisational performance and contribute to the overall success of our organisation.
Main Responsibilities:
1. Operational Strategic Planning
* Develop and execute operational strategies aligned with individual centre objectives.
* Analyse market trends and industry developments to identify strategic opportunities.
* Provide strategic operational leadership across all centres.
* Create and execute a strategic operational roadmap for consistent and stable client experiences.
2. Process Optimisation
* Streamline and enhance operational processes in each centre to boost efficiency and productivity.
* Identify bottlenecks and implement solutions to optimise workflow.
* Design and implement streamlined processes to enhance productivity and effectiveness.
3. Performance Metrics
* Define and monitor key performance indicators (KPIs) to measure centre performance.
* Identify and establish goals and objectives for operations.
* Analyse centre data to make informed decisions and drive continuous improvement.
4. Project Management
* Plan, execute and oversee centre projects contributing to operational excellence.
* Manage project timelines, budgets and resources to achieve desired outcomes.
* Provide project delivery advice and guidance, ensuring alignment with key measures and sustainable client experiences.
5. Cross-Functional Collaboration
* Collaborate with various departments (marketing, finance, client relations) for seamless coordination.
* Implement customer engagement strategies in partnership with Client Relations teams.
* Break down silos and promote a unified approach to achieving strategic goals.
* Collaborate with GMs, Operations Managers and department heads to address challenges.
* Facilitate weekly team meetings.
6. Risk Management
* Identify potential centre risks and develop mitigation strategies.
* Implement contingency plans to address unexpected challenges.
* Manage and report on key risks and strategic opportunities.
* Analyse data to make informed decisions and recommendations.
7. Centre Innovation and Improvement
* Foster a culture of innovation, encouraging creative problem-solving and idea generation.
* Identify process innovation opportunities and implement best practices.
* Focus on centre segmentation and targeting.
8. Compliance and Regulations
* Ensure operations adhere to industry regulations, legal requirements and ethical standards.
* Implement processes for compliance and risk management.
Requirements:
* Bachelor's degree in Business Administration, Operations Management or related field.
* Proven experience in strategic operations management.
* Strong analytical and problem-solving skills.
* Excellent project management and cross-functional collaboration abilities.
* Knowledge of industry regulations and compliance.
* Exceptional communication and leadership skills.