Redhill Hospitality Group is seeking an experienced manager to drive the day-to-day operations of a large regional motel currently undergoing refurbishment works to reposition the property. The property comprises 60 accommodation rooms of various configurations and modern conferencing facilities.
This role is ideally suited to an individual with strong business acumen seeking an enjoyable and challenging work environment in a growing regional Australian town.
Key Responsibilities:
The successful manager will be required to:
* Manage all areas of guest and customer relations, including enquiries, guest experience, check-in/check-out, group bookings, conference bookings, etc;
* Provide first-line management of property reservations through phone, web, email, walk-in and online channels;
* Conduct first-line financial management of property accounting;
* Compile weekly and monthly property reports;
* Participate in weekly management team conference calls;
* Manage all property staff, including:
* Talent acquisition, training, supervision, counselling and disciplining of staff as required; and
* Control staff hours to ensure no unnecessary expenses are incurred;
* Maintain high standards of property and room functionality/cleanliness through a formal quality assurance process;
* Oversee the sustainment and maintenance of property upgrades;
* Ensure the motel property (accommodation areas, pool and conference centre) is operated in accordance with company policies;
* Organise all events and conferences across the property and allocate resources accordingly;
* Ensure stock levels are maintained to sustain all business-as-usual activities;
* Ensure compliance with all legal and regulatory requirements; and
* Escalate issues to supporting management team as necessary.