PRIMARY DETAIL
* Full time, Permanent position available for a service orientated health professional at Macquarie University Health.
* Competitive remuneration in line with the Support Services Agreement. Access to salary packaging via Maxxia to maximise your take home pay. Salary based on relevant experience and qualifications.
* Be part of a University owned, innovative academically integrated healthcare organisation where professional development, ongoing education and career progression are supported and encouraged.
The Role
Macquarie University Health has an exciting opportunity for a Patient Admissions Officer to join the team at Patient Services team at Macquarie University Health. The Patient Services team plays a pivotal role in the hospital, as they aim to provide outstanding customer service throughout key patient processes including bookings, pre-admissions, main switch and during the admission.
This vacancy is largely focused on accurately and efficiently managing Patient accounts prior to and during their hospital admission. In this role, you will work within the Patient Services Team to provide a high level of understanding for fees associated with possible costs with health funds or estimates, health fund contracts and eligibility, communicate cost or health fund details to patients, take payments and ensure all billing-related information is collected. You will be working within the Patient Services Team and alongside internal and external stakeholders to ensure patients are informed financially.
You will also perform Private Health Fund Eligibility checks, liaise with insurance providers to clarify coverage and resolve billing discrepancies. In addition to this, you will also assist in other patient-facing and admin duties such as admissions duties, guiding patients with enquiries and requests, making sure documentation is up to date and work clinical departments as needed for patient care.
To be successful in this role, you will have demonstrated previous experience in handling private hospital patient accounts or large private practice billings. Private Hospital Experience and knowledge of private health funds is essential for this role. Alternatively, practice management skills with an emphasis in accounts and billings for smaller to medium sized organisations will be highly beneficial.
If you're a specialist in Patient Accounts, we want you to join us in providing exceptional care and advancing your career in a supportive, growth-focused environment
Why Join Us
You'll play a key role in shaping the future of integrated healthcare in Australia. You'll join a supportive, collaborative team that is committed to delivering innovative, patient-centred care backed by world-class research and teaching.
At Macquarie University Health, we know working together leads to better health outcomes. This happens when clinicians, researchers, students and staff unite to improve lives through compassionate, coordinated, effective care that is centred around the patient. We are celebrating our 15-year anniversary.
As Australia's first fully integrated academic health precinct on a university campus, we translate research into faster diagnoses, better treatments and integrated, evidence-based recovery pathways. In this environment, our students receive unique, hands-on learning experiences. That's how we Heal. Learn. Discover.
We offer fantastic range of Employee Benefits including:
* Salary sacrifice options and excellent salary packaging benefits (including venue hire, meals, entertainment and novated leasing) so you have great potential to maximise your income working for us
* Post graduate study and ongoing education support through scholarship programs
* Macquarie University Childcare at a reduced staff rate
* Extensive Macquarie University facilities including sporting facilities, gym and pool
More information about our employee benefits can be found here.
To Apply
To be considered for this position, you will demonstrate the below requirements in your CV and a 1–2-page cover letter.
* Strong experience and knowledge of private health funds and/or healthcare billing, particularly in a private hospital.
* Demonstrated reception, administration and/or main switch experience – preferably working a healthcare setting
* Demonstrated sound verbal and written communication skills and ability to build rapport and empathise with patients
* Demonstrated commitment to high level of customer service delivered in a professional manner at all times
* Competency in health-related software packages (preferably TrakCare, Eclipse, Fund Portals)
Pre-Employment Checks
Macquarie University Health cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for. These pre-employment checks may include a combination of some of the following checks:-
* National and International Criminal history checks
* Entitlement to work and ID checks
* Working With Children Checks
* Completion of a Gender-Based Violence Prevention Declaration
* Verification of relevant qualifications
* Verification of relevant professional membership
* Employment history and reference checks
* Financial responsibility assessments/checks
* Medical Checks and Assessments
* Immunisation Checks
Your employment is conditional upon the completion of all role-required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the withdrawal of an offer of employment or termination of your employment.
Note: This position requires you to comply with occupational screening, assessment and vaccination requirements in line with Macquarie University Health policies. You must hold a current and valid NSW Working with Children Check and may be required to satisfy MQ Health that you meet all background checks (including criminal record check).
**Please note: We will be reviewing applications and conducting interviews on a rolling basis. Please note, the advertisement may close earlier than the stated deadline if the position is filled.**
**Please note this position is only open to Australian citizens, permanent residents and those currently residing in Australia with full working rights.**
General Enquiries: Please contact Talent Acquisition Consultant, Bill Egarchos at
Application Close: Wednesday, 18th February 2026, 11:59pm
If you're already part of the Macquarie Group (MQ University,, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.
Applications Close:
18/02/2026 11:59 PM
A Place Where You Belong
At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.
Learn More
Discover the unique career opportunities we can offer by visiting our Careers Page.