Job Summary
This role is an integral part of our customer-facing team, responsible for delivering store operations activities in support of a sales-focused culture and profitable sales growth.
The successful candidate will work collaboratively as part of a team to deliver a consistent positive store experience for customers, effectively resolve customer complaints and queries, and contribute to financial performance through effective inventory management and management of controllable expenses.
Key Responsibilities:
* Deliver effective store administration in line with standard procedures, including cash handling and banking integrity, tendering transactions, systems access and data integrity, store web sales and extended warranty claims, telephone management and enquiries, marketing and promotional activity, and contribution to financial performance.
* Manage all sales channel fulfillment in line with procedures and work collaboratively as part of a team in delivering a consistent positive store experience for the customer.
* Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation.
* Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.
Requirements
To be successful in this role, you will possess excellent customer service skills, strong communication and teamwork abilities, and the ability to work effectively in a fast-paced environment.
Key Competencies for Success in This Role:
* Candidate must have customer focus.
* Candidate must drive results.
* Candidate must demonstrate self-awareness.
Benefits
We offer a competitive remuneration package, which includes generous sales commission and other fantastic incentives to celebrate success.
In addition, we provide access to exciting career opportunities, comprehensive training and development programs, and fantastic discounts across the JB Hi-Fi Group.
We also offer 12 weeks paid parental leave for eligible primary carers and a gift for new parents, as well as a flexible work arrangement and employee assistance program.