Job Title: Technician - Technology & Entertainment
Work Type: Full Time
Location: Toowoomba
Categories: Sales
We are seeking a passionate and customer service-focused Technician to join our team in delivering Great Service, Always to our customers.
The ideal candidate will have an understanding of PCs, software, and related peripherals to find the best outcomes for our customers.
To succeed in this role you must:
* Have a passion for retail
* Be highly motivated and results-driven with outstanding customer service and communication skills
* Enjoy working in a team environment
We require:
* Experience in (or ability to work in) a customer-focused, successful retail business
* High level of Technology and Entertainment product knowledge to support customer queries
* Technical knowledge of related peripherals such as digital cameras, printers, networking, and software programs
* Knowledge of Apple products is highly desirable
* Ability to service customers while managing work tasks around their needs
* Going above and beyond to provide exceptional customer-focused problem solving
* Experience in resolving customer complaints and making quick decisions to ensure satisfied customers and timely, accurate services
* Possession to exceed individual and store sales targets
* Flexibility across retail trading hours including weekends, public holidays, and late-night trades
We offer:
* Generous staff discounts
* Incentive-based promotions
* Support for career progression with a wide network for professional development
* An environment where good performance is recognized and rewarded
* A flexible, positive work environment
This is an exciting opportunity to be part of a trusted national brand and contribute to delivering excellent customer experiences.