Customer Experience Manager
About the Role:
We are seeking a highly skilled professional to fill a key position in our organization. This full-time role will be based in our Ballarat office, and we welcome applicants from surrounding areas.
The ideal candidate will have experience in Support Coordination, Home and Living Supports, and Business Development with at least 2-3 years' experience in the Disability Sector. They will possess a strong foundational knowledge of contemporary Disability Services and be proficient in Intermediate Excel with excellent computer literacy.
Key Responsibilities:
* Ensure the best possible customer experience for new and existing customers.
* Drive vacancy management portfolios to secure new customers.
* Develop and maintain home and living pipelines.
* Coordinate assessments, devise, and implement transition plans including individual support plans in conjunction with services for new customers.
What We Offer:
* Flexible working arrangements.
* Internal and external professional learning and development opportunities.
* A comprehensive salary package that includes benefits such as motor vehicle allowance, laptop, and phone.
* A corporate health plan with Bupa.
Diversity and Inclusion:
We are a Child Safe Organisation and an Equal Employment Opportunity Employer. We invite applicants to answer optional questions around Diversity and Inclusion as part of the recruitment process.