This is a Service Advisor role with Cummins Asia Pacific based in Mackay, QLD, AU Cummins Asia Pacific Role Seniority - mid level More about the Service Advisor role at Cummins Asia Pacific Description Being part of Cummins means working alongside today’s most innovative thinkers to solve the world’s toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better. Join our Mackay team as a Service Advisor, coordinating and scheduling repairs for our mining, industrial, and automotive customers. We’re seeking someone with a mechanical background and heavy vehicle knowledge—perfect for a skilled professional looking to step off the tools while staying in the industry. In this role, you will make an impact in the following ways: Be the first contact for customers, ensuring quality service and business growth within the Mackay Branch Deal with technical queries from customers and develop positive relationships Schedule jobs, book vehicles for services and check parts, manage invoices and accounts. Consistently liaise with the customer to keep them updated with progress Coordinate with stakeholders, technicians, and parts teams for a seamless service process Follow procedures and document work accurately in the service management system Responsibilities To be successful in this role you will need the following: Mechanical trades qualified or automotive technician (Light Vehicle, Heavy Vehicle, Engine Recon, Mobile Plant) Demonstrated mechanical technical experience in a similar industry or OEM Strong communication skills, both written and verbal, with the ability to thrive in a fast-paced environment. Proficient in IT systems, ensuring effective multitasking and efficiency Understanding of accounts payable and receivable, with familiarity in financial processes, accounts management, and purchase orders highly desirable Qualifications Job Service Organization Cummins Inc. Role Category Hybrid Job Type Office ReqID 2420966 Relocation Package No Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Cummins Asia Pacific team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Ensuring quality service ️ Scheduling jobs Coordinating with teams Key Strengths Mechanical trades qualification ️ Strong communication skills Proficiency in IT systems Understanding of financial processes Why Cummins Asia Pacific is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Cummins Asia Pacific not with Hatch.