Air Liquide Healthcare Australia is a leading dedicated supplier of medical gases homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.
The Customer Care Representative will provide assistance to customers in a professional manner while maintaining a positive attitude at all times. The CCR will respond to customer questions regarding product information order status billing and payment issues as well as resolve any service issues related to their accounts.
How Will You CONTRIBUTE and GROW?
* Provide timely accurate courteous responses to incoming calls and emails
* Liaise with ALH states staff to resolve customer enquiries
* Identify opportunities for improvement within the department and working collaboratively with other departments to implement solutions
* Maintain thorough and accurate records of customer interactions and transactions
* Process and follow up after call requests via email telephone and direct in a timely accurate and efficient manner
Are You a MATCH?
* Passionate about providing exceptional Customer Service and building relationships over the phone
* Previous experience in a contact centre desirable but not essential as training will be provided
* Excellent phone manner
* Strong attention to detail and accuracy
* Administrative and Sales experience (desirable)
* Computer literate with the entire Google Suite
* Strong verbal and written communication skills
* A \'can-do\' attitude aligned to the continuous improvement of our customer experience strategy
If this sounds like you we would love to hear from you. This is an opportunity to be challenged in a business that wants to support you and provide opportunities to learn and grow.
About Air Liquide
A world leader in gases technologies and services for Industry and Health Air Liquide is present in 78 countries with approximately 64 500 employees and serves more than 3.8 million customers and patients. Oxygen nitrogen and hydrogen are essential small molecules for life matter and energy. They embody Air Liquide's scientific territory and have been at the core of the company's activities since its creation in 1902.
Our Differences make our Performance
At Air Liquide we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.