Location: Melbourne or Sydney, Australia (Hybrid)
Overview
In this position, you'll be based in Melbourne, Yarra Falls office for a minimum of three days a week, with the flexibility to work from home for part of your week. Find out more about our flexible work /flex.
We have an exciting opportunity for a Business Analyst to join our technology delivery team. This team supports a diverse portfolio of client-facing and internal initiatives across customer communications, document composition, inbound document processing, and omni-channel delivery. The role sits in a collaborative delivery environment where strong analysis, stakeholder engagement, and practical solution design are critical to successful outcomes.
We give you a world of potential.
Responsibilities
* Lead discovery and requirements definition activities
* Facilitate stakeholder workshops and structured discussions
* Create high-quality artefacts including business requirements, user stories, and process maps
* Ensure requirements are prioritised, testable, and traceable
* Support analysis across the full communication lifecycle, including content generation, composition logic, approval workflows, and delivery across digital and print channels
* Identify risks, assumptions, and dependencies and support informed decision-making
What you will bring
* Proven experience as a Business Analyst or in a similar role
* Strong communication skills with the ability to engage technical and non-technical stakeholders
* Experience in customer communications management, document composition, correspondence platforms, or omni-channel communication environments
* Ability to translate complex problems into clear and structured requirements
* Strong attention to detail and analytical thinking
* Exposure to regulated or high-volume communications environments is advantageous
Rewards and benefits
We offer flexible working arrangements, health and wellbeing support, opportunities to invest in the business, and a supportive, inclusive culture that encourages learning and career development.
And more. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
About Us
A company to be proud of. We're a global leader in financial administration with over 11,000 employees across more than 22 countries. At Computershare, it's more than just a job; our open and inclusive culture helps you grow and pursue opportunities.
Fairness and culture. We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
About The Team. We're one of the world's leading essential communications businesses with over 30 years of market experience and expertise in the latest technologies. Our team designs, creates, delivers, receives, stores and manages business critical communications to enhance customer experience and improve communication effectiveness for our clients.
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