About Us
Harbour At Home has been part of the Coffs Harbour community since 1991, delivering exceptional, flexible care that helps people live independently at home. Over 34 years,we'veprovidedmore thanone million hours of care, supported hundreds oflocal residents, and created secure jobs for ourregion.
We'remore than an aged care provider -we'relocal,transparentandpeople-first. Ourteamlivesand works acrossthe Mid North Coast, caring for clients they know and theirneighbourhoodsthey understand.
Choosing a career with HarbourAtHome meansjoininga supportiveand mission-driventeam,enjoyingdevelopmentopportunities, andplayinga meaningful role in shaping sustainable,person-centredcare.
Join Harbour At Home as we set the standard in care and employment on the Mid North Coast.
About The Role
We'reseekinga passionate andvisionaryProgramLeadtoguideour SupportAtHome(SAH)operationsinto their next chapter of growth.
Thisnewly createdleadershiprole isstrategic and people-centred.You'llelevate an alreadyhigh-performingteambybuildingtrust,strengtheningcapabilityandfosteringownership, while removingbarriers to success.
Building on a strong program foundation,you'lldesign and delivera clear visionfor sustainable, scalable community care.You'llplay a key role in evolving our service model, driving high-quality client and commercial outcomes, and continuously improving service delivery.
Your leadershipandexpertisewillsupportour ongoing expansion across the Mid North Coast,ensuringgrowthremainsgrounded in localcommunityneeds,includingemergingareas like Grafton and Port Macquarie.
With support from a dedicated SAH Admin Support Officer and shared services,you'llbe empowered to focus on leadership,strategyand continuous improvement.
Key responsibilities include:
* Lead, coach and mentor SAH Care Partners, unlocking team potential and maintaining high standards.
* Ensure service quality, budget alignment and client-focused care through strong financial and operational oversight.
* Oversee incident management, risk, clinical governance and compliance.
* Foster a culture of continuous improvement by identifying opportunities to innovate and streamline processes.
* Collaborate with the General Manager to develop and implement a strategic vision, ensuring sustainability and achieving growth targets.
* Participate in on-call duties (1 week in 6; not a 24/7 service, RDO provided).
About You
You're a confident, empathetic leader with strong people management skills, strategic thinking and operational experience.
You foster a positive team culture and know how to turn effort into meaningful, measurable client outcomes. You thrive in collaborative environments, can manage competing priorities, and empower others to think commercially, solve problems and seek support when needed.
Most importantly, you're passionate about helping older Australians remain independent at home while receiving exceptional care.
You'll also bring:
* Experience in case management or coordination within aged care or community services
* Solid understanding of SupportAtHome (previously Home Care Packages) and sector compliance requirements
* Excellent communication, coaching and relationship-building skills
* Strong time management and organisational abilities
* A growth-oriented, forward-thinking mindset
* Proficiency with computer systems
* Clinical registration and experience (e.g. EN, RN) (desirable)
About The Benefits
* Strategic impact - Shape and influence the direction of a growing Support at Home program.
* Supportive team culture – Work alongside a fun and collaborative, values-driven team.
* Operational influence - Play a key role in translating strategy into practical, high-quality service delivery and sustainable organisational growth.
* Professional development – Leverage the expertise of shared service SMEs and senior leadership.
* Make a real difference – Support older Australians to live independently and with dignity.
* Flexible work-life balance – Enjoy an RDO every sixth week in lieu of on-call duties.
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