Branch Customer Advisor – Banking – Townsville
Are empowered to make a positive difference for customers and communities
Given the opportunity to learn, grow and achieve.
Deliver a seamless, consistent, and tailored customer experience every day.
Overview
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
Hours (5 days per week)
8:30am – 5:00pm, Monday to Friday.
Benefits
* Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
* Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology.
* Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave
Responsibilities
* Support NAB's Townsville branches by being the first point of contact for customers; putting them at the centre of everything you do.
* Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions.
* Demonstrate our Smarter Banking options (self‐service and digital) for customers; making banking simple, easy and secure.
Qualifications
* A passion for delivering quality, gold‐class experiences for NAB's diverse range of customers.
* A team player with a keen eye for detail ensuring every transaction is efficient and accurate.
* Customer centric thinking and an appreciation for inclusion and the diversity of our customers.
* No banking experience required – full training provided.
Inclusive Workplace
We believe a diverse and inclusive workplace works better for everyone. We have built a culture of equity and respect, where everyone feels valued and appreciated for being their authentic selves. Our Employee Resource Groups (ERGs) help foster an inclusive environment that respects all backgrounds and identities.
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