**LAUXES GRATES**
**IT Service Support**
**Ashmore Gold Coast QLD**
Do you enjoy building _GRATE_ relationships? Do you understand the power of proactive leading actions? Do you thrive in an environment where strengths and achievements are recognized and celebrated? If you answered yes, yes, and yes, your search is over
The purpose of the IT Service Support role is to provide Support and Training to users of the Portal software developed in-house by Lauxes Grates through Lauxes Grates Corporate. The role acts as a focal point for all incoming inquiries and requests regarding the Portal and reports directly to the IT Division Leader.
**About you**
- 2+ years of experience in software support and/or web-based content creation
- Strong problem-solving skills and attention to detail
- Excellent communication skills and ability to work collaboratively in a team environment
- Enthusiastic People Person with a solution mindset
- Hungry to learn new skills and take on challenges
- Be onboard with "Changing the world one Grate at a time"
- Highly organised and self-motivated
**About the Role**
- Troubleshoot and resolve technical issues related to the software
- Conceptualize and create help and training materials
**The perks**
- Joining a multi-award-winning company that's growing rapidly
- Flexible working hours
- Diverse and collaborative team environment
- Continuous professional and personal development to unlock your full potential while having fun along the way
- Living Grate Allowance after the probation period
- Possibility for national/international travel in the future
**About Us**
Lauxes Grates, Australia's leading anodised aluminium linear floor grate company has become a household name. The Lauxes Grates culture is diverse, dynamic, fun and promotes a friendly and healthy work environment for like-minded people. As leaders in our field, we pride ourselves on 'changing the world, one grate at a time'. We also live and breathe our shared core values: "We make sh*t happen" "We don't do boring" "We speak POFL" "We stay hungry" and if you want to as well, **_please apply_** as we'd love to arrange a chat with you
**How to apply**
2. Upload your resume and cover letter.
3. Prepare to answer the 6 questions below.
- Why would you like to work with our organisation?
- What are the top 5 attributes you can bring to our team?
- What are the biggest challenges you have faced in your career and how did you overcome them?
- If there were 2 or 3 areas you would like to grow and develop your skills, what would they be?
- What would the perfect weekend getaway look like for you?
- Are you able to provide proof of your right to work full-time in Australia?